It was a good car, however, I faced an issue in the deposit blocking at the airport counter. But the staff was very cooperative (Chris). Finally managed to book the car.
About QEEQ:8.0/10
It is a nice platform makes it easy to book rent a cars quickly and gives option for full insurance which all the rental companies try to resell while picking the car. If QEEQ can integrate the insurance claims so that deductible zero insurance booked in QEEQ is taken into account
“We had the car for 30 days, so it was unpleasant for us the deal with it for so long.”
About AVIS:6.0/10
The car was an older model, makes noise when turning vehicle. Strange foul odor from the interior of the car when it gets wet. Took a long long time to pick up the vehicle at YVR, had to wait almost one hour for them to clean and prepare the vehicle for us. It was a Nissan KICKS hatchback.
According to confirmation from Avis, pick up was Vancouver South Terminal Airport YV2
When we arrived there was no representative from any Rental car company, totally deserted. The Avis helpline was totally useless they couldn't help at all. So finally we were told from a airline representative to go Terminal 1 and try to get the car there. No shuttle bus from Terminal 2 to Terminal 1 available, we had to get a taxi and paid CAD 20. The counter personal at Avis was not really apologetic when we explained our situation. After she got a car for she presented a bill which was 90 CAD more than on our confirmation. After a long discussion she finally asked her Supervisor and he solved the problem. The car was not what we reserved (Ford Explorer) but it was OK. Not happy with Avis at all.
The car was not what I ordered - I got a Toyota CH-R which cannot in any way be described as a "medium" SUV. This why I have given the condition criteria a low score.
La voiture était tout à fait correct mais le coffre était un pei petit. Tout ne rebtrait pas dedans. J'ai dû mettre des sacs sur la banquette arrière....
The car was clean and correct
The pick up/Drop off point was easy to find
About QEEQ:10.0/10
The staff made two different times the deposit operation, blocking my credit card plafond in a wrong way
And miss Heidi didn't give me any explain about it
I booked a car for 2 weeks during Christmas and New Year time. The pick up was easy and rapid. The staff at the counter answered all questions friendly and frankly. At first I didn't got the car I had booked. I booked Dodge Grand Caravan but they gave Kia Sorento which was so far acceptable. We travelled with many luggages and we found the rear seat couldn't be folded. One of the staffs walked by and tried to help but it still didn't work so he gave us another car, Grand Caravan GT, which was upgrade. The car was perfect. We all enjoyed the trip. The drop off was smooth and rapid, no paper works. Overall was great. Recommended.
About QEEQ:10.0/10
This was my third time booking on the platform. There were adequate selection. The price drop was not so practical. Overall is satisfaction. Recommended.
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