CAR RENTAL REVIEWS ON BUDGET IN PORTLAND

It was my first time renting a car in the US. At pickup, they asked if I needed to purchase various insurances, but I didn't. Wanted a small Ford, and with the staff's help, successfully changed the car. Midway, had a flat tire, and my phone had no signal. Communication was difficult when I got back to a big city, so I decided to go to a rental point for face-to-face help. The staff helped me switch to a new red Dodge. As for the tire, they said someone might contact me about compensation, but friends said it should be fine. When returning the car, there is no shuttle bus from 01:00-04:00. As I had an early flight, I returned the car around 5:00. There aren't many 24-hour gas stations near Portland, so I recommend checking Google Maps and calling ahead to avoid last-minute rush. Returning the car was very smooth; they just took a look and printed out my receipt. Overall, it was a good experience.

The counter staff on pick up was very helpful sorting thru a slight problem that I caused by booking on the UK site instead of the US.

Very convenient, the rental process is simple.

Sometimes these downtown locations can be a little tricky to find, but no issues in this case. Some issues on drop off concerning the level of fuel in the car, but in fairness to the staff, they did eventually admit their mistake, and things were easily resolved.

Satisfied

I booked a Dodge Avenger, but they said it wasn't available and gave me a Corolla instead. I understand that an exact match can't always be guaranteed, but grouping a Dodge Avenger with a 2.4L engine and a Toyota Corolla with a 1.8L engine into the same category doesn't seem logical. They offered an upgrade and insurance when I picked up the car, but I declined. The return process was very quick, and overall, the service was professional. There's a 7-Eleven convenience store to the north of the branch that provides fuel.

I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one. The customer service for the pick up and drop off was abysmal at best. EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).

N/A

Arrived at the airport at 1 AM. Despite having provided flight number, arrival time, and pickup time when booking, I was told at the pickup point that the Budget staff had already left and I needed to take a shuttle to a further pickup location. Waited for the shuttle for half an hour but it didn’t arrive. Called but no one answered. Finally, airport staff told me I could pick up the car from Avis since they are related companies. Ended up getting the car after 2 AM. Terrible company; avoid if you have a late flight!!!

Well-organized and satisfactory, a bit unfamiliar with the self-service operation

Very satisfied

The company offered us a free upgrade to an SUV which was really helpful

Arrived on time to pick up the car, but the staff said there was no one available and asked us to come back the next day.