CAR RENTAL REVIEWS ON BUDGET IN KEFLAVIK

There is a counter at the airport in Iceland, with staff arranged according to flight schedules, meaning you can pick up a car 24/7. It might be a bit crowded because AVIS and Budget share the same counter, but the process is quick.

Pretty good, attitude was okay.

The only comment I can make is a mix up on paper work. At one point we were expecting a Hyundai I35 and ended up with a VW polo. Though this car served our purpose well it may have been nice to have that little more space.

The front desk service was average.

The attitude of the woman who served us was average.

We arrived less than an hour early to pick up the car. At first, they wanted to charge us for an extra day. After a long discussion and contacting the customer service of the rental platform, they finally agreed to let us pick up the car early for free. Additionally, they insisted we buy insurance. I told them I had already bought it back home, but they insisted on purchasing it again. After another lengthy discussion and contacting customer service again, they eventually allowed us not to buy the additional insurance. It was very frustrating!

Easy to find location. Free upgrade to SUV. Friendly service.

Great deals, no service issues, definitely recommend.

Used dirty tricks to deceive customers and charged an insurance fee equal to the rental cost without my knowledge.

Budget is great other than drop off which I think is trick at that airport in general.

Overall good, service was attentive, with airport pickup and drop-off.

There was a bit of a queue when picking up the car. I noticed it was the busiest among all the stores. The lady who assisted us had a strong accent, making it hard to understand her English, but she typed everything on an iPad to communicate. She tried to sell us insurance, but we politely declined. Returning the car was very easy; the staff quickly inspected the car and approved it. The car was in good condition, and having a 4-wheel drive was essential for the snowy and hilly terrain.

Secretly added many extra insurance fees without any explanation.

The return location didn't match the actual location, which seriously affected our plans.

Picking up and dropping off the car is very convenient as it's right at the airport

It was 10 PM, and the line was still so long!

Their estimate of the remaining fuel in my car was inaccurate. I spent just over 500 RMB to fill the tank, and when I returned the car with more than a third remaining, they charged me $88 for fuel. This is outrageous.