CAR RENTAL REVIEWS ON BUDGET IN DENVER

Car was new, comfortable and fun to drive. KIA Soul.

Booking was seamless.

Excellent, customer care giving necessary advice on upgrade to 4 x 4 for winter travel..

Car was in a very poor confition - multiple dents, scrapes etc.

Fine

They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.

The oil warning light was on when I got to vehicle. I went back to office and asked them to put more oil. They said they couldn’t and reassured me it was fine..... that their oil sensors were set very high. I said I was doing a road trip so could they check oil level. They said they couldn’t but I could do went back to car. Engine was hot and I had not cloth to wipe dip stick so couldn’t see oil level very well. Went back to office and they reassured me I would have enough oil. As it happens the light stayed on for our 1400 mile journey and there was no problem but the oil light was disconcerting and should not have been on! Also the back of our car outside was filthy. I have photos to prove.

Got absolutely hammered for a few gallons of gas. An extra $180. for about a quarter tank of gas? REALLY?

Budget staff at Colorado Springs...not particularly great! We wanted to downsize to a smaller car..the rate was stupid money and the staff not very helpful. Would not use Budget again!

I was told that I would be unable to rent the car because I had made an international booking and didn't have a international drivers license. I have a US drivers license, even though I reside in England. This was extremely frustrating and almost resulted in me not being able to hire the car. Upon booking, I saw a list of acceptable IDs, which included a US drivers license. The manager sorted it out, luckily, and I was able to hire the car after all. But I had an extremely negative experience with the person at the counter and whatever policy she was referring to seemed totally absurd. Why would I need an international driver's license if I had a US one?!

Budget made the return of the vehicle so simple and easy

Quick and easy!

They acknowledged the rate of the contract, but did not accept the insurance coverage that you were offering. However my credit card and private vehicle insurance covered me.

You are offering great products.

Budget exceeded my expectations. They booked my car for a car that was not suitable but quickly found a new vehicle that was originally booked and didn't try to oversell me insurance. They were really helpful.

Everything was easy and simple.

The counter staff was amazing, the wait was really long to pick up though. They appeared to have as many staff on as possible.

Requested Jeep Wrangler, Received Jeep Wrangler. Although it was bright red, this was a fantastic vehicle. About 10,000 miles on it, ran great with zero issues.

Booking was simple and fast, everything, including pricing was straightforward and accurate.

straight forward, no pressure to buy any extra insurances, clear instructions what insurance I have purchased, I reported some small damages of the rims and paint when exiting the depot just to ensure the sate of the car, done 2300mi without any problems,

straight forward online booking,

The agent aimed to please.

Budget initially directed me to a car that was not in the car park, I returned to the office where the staff found me an alternative car.

Need to speed up the pick up process.

Great prices

The car exceeded our expectations. It was new, clean and comfortable. Check out was quick, it was the wait in line that slowed us down...but it was still wasn't long.

Great price and easy to rent.

The address that I received for my car reservation took me 7 miles away to a house and not Budget Rent a Car. The Budget Rent a Car is in Denver not Aurora, Colorado. The address took me to Aurora and almost made me late to drop off the car. Change the address to reflect the location of the Budget Rent a Car address. The address is Denver, Colorado NOT Aurora, Colorado

My website on my Easyrentcars URL didn’t show the same low price choice that they showed on my Uncle’s computer for the same website. That’s very strange.

Counter staff did not tell me about the large number of toll roads around Denver which I was unaware of, or that toll pre-payment to Budget beforehand would save me money. Unaware of all this I was stung with some hefty toll costs which I now have to pay. Not good. My wife booked her car through Thrifty after I had dropped my car off at Budget. The counter staff at Thifty informed her of all this before she took her car out. I was with her at the time and wondered why I had not received the same advice from Budget!!