Car was good but Newark return process wasn't smooth. I left the car with the keys in it (as I was told). I had to call them to make sure they checked the car in.
Initially, they gave us a car without a front license plate and not the model I had booked. Later, the patrolling staff at the car park noticed and said it was unusable, asked the service staff to switch, and we were told there were no cars at that spot. Finally, albeit reluctantly, the receptionist gave us the car model we had booked.
The queue was very slow, the reserved car model was unavailable, and they recommended higher-end models with an additional charge of $250 to $400. After refusing, they tried to sell other services. Eventually, I ended up paying an extra $70 for the car. The process took nearly 2 hours.
“Very easy, and no confusion from any part. And the price was unbeatable. I live in DK, got car @ EWR”
About Budget:8.7/10
I Called two times from Denmark to Budget in EWR. First call I talked to a local guy Who was rude and completely useless. Second call, I got an South East Asian guy, who was very helpfull and solved the issue.
About QEEQ:9.0/10
You shoul consider expressing more clearly, which company you actually are renting from. In my case Budget. Could have missed it...
I made a reservation for a Ford Explorer because of its cargo space but I got a Nissan Pathfinder. It was very disappointing because we had so many bags and had to put bags in the second row with the passenger.
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K.Agi
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