The staff was very arrogant. They claimed the POS machine was broken and asked us to withdraw 800 euros in cash for the deposit. When returning the car, they didn't clearly explain which parking lot to use, causing us to spend over half an hour to find it.
I rented a GPS from the store for 8 euros per day, but it had no signal when turned on. The reception said it would work outdoors without issue. However, it didn't work outdoors either. I drove a bit but still no signal, so I had to go back to exchange it. Everything else was fine.
The location is fairly easy to find. If you come out of T1 at Prague Airport, it's the building directly opposite the main entrance. I booked a Golf but got a Yeti instead. The car was very new and overall pretty good. Due to driving to Austria and Hungary, they charged me a 42-euro border-crossing fee. This fee is my only concern as my friends who have previously driven in Europe never mentioned such a charge. I'm also wondering if this fee would apply if you didn't indicate your intention to drive to other countries when renting the car.
The car model was worse than what was ordered, and they refused to exchange the underpowered car. This led to a near-dangerous situation on mountain roads.
We wasted nearly an hour returning the car at the German airport, almost causing us to miss our flight. Other rental companies were very friendly; you could just leave the car and go. However, one staff member from this company ignored us, saying the car came from the Czech Republic and he wasn't responsible. We asked him who to approach, and he kept saying it wasn't his problem with a very bad attitude. We had to queue at the front desk, and they told us to park the car in the parking lot and inform a staff member. We mentioned that no one paid attention to us. Finally, another rental company staff helped us resolve the issue.
Expenses are not transparent. Be cautious when choosing the Hertz branch at Prague Airport. They deducted a 20000 CZK pre-authorization for two small scratches!
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