CAR RENTAL REVIEWS ON OK MOBILITY AT BARCELONA AIRPORT, BCN

Very inefficient, waited for more than an hour

The service was attentive, and everything was clearly explained!

Very quick

I booked online months ago including passport details, name, home address and DOB of both drivers to only have to do it all again when we pick up the car. Surely there is a quicker way of doing this. The drop off point in Madrid was difficult to find. No on the street signage to indicate location. Long wait for other renters to fill in their details that we missed transfer bust the airport. But overall the experience of using this rental company was good.

Poor service attitude

The staff was very friendly. My English is not very good, I can understand simple words but get confused with long sentences. He patiently explained everything to me over and over. He said that they need to authorize 1200 euros on my credit card, which I initially didn't understand and got scared because I thought they were asking for an extra 1200 euros. I told him I had already paid for everything, including the most expensive insurance. He explained that the insurance money doesn't go to the company. If there is an issue, they need to charge my credit card first for repairs, and then the insurance company reimburses me. I finally understood after his long explanation.