CAR RENTAL REVIEWS ON AVIS AT BARCELONA AIRPORT, BCN

The car that I rented was nice (Jeep Compass with about 30K of mileage), clean inside-outside. Fast pick-up, I bought additional full insurance for normal price (you can bargain about price at the counter). I was fully happy with AVIS. Highly recommend PS: we rented a car for 4 pers. + 3 luggages + 3 snowboards and 1 Ski.

Minimal promotion

The guy at the counter was really friendly.

Need to improve on Vehicle Availability as offered me alternate Vehicle due to non availability

Good Service

C’est tout simplement catastrophique! Le personnel au guichet est d’une insolence et d’un manque de respect envers tous les clients jamais vus. Mauvaise humeur et complètement impolis et malhonnêtes. Je n’ai jamais vécu une expérience aussi désagréable. À éviter absolument!!

Picked up the car at Barcelona T1. Waited in line for about 15 minutes. The customer service representative was very friendly and although they did try to sell additional insurance, they weren't pushy. Just say no if you don't need it. The car pickup was in the underground garage, simply take the keys and go. Returns are at the same location as the pick-up. The parking lot is next to Area A. Make sure not to park in the wrong lot, or you will have to pay. Although there was only one person checking the returned cars, the process was quite fast, taking roughly 10 minutes per car.

Due to communication issues, I only needed an additional driver insurance, but the rental company charged me for comprehensive insurance, resulting in double charges of 773.45 euros. I had previously chosen the super supplemental insurance with my booking on the rental platform, meaning I wouldn't need to pay any extra fees in case of any issues. I couldn't contact the rental platform while abroad, and I am currently resolving the issue with them after returning home.

It's okay

It's okay. Because we only had one credit card, they swapped us to a Peugeot 5008 for the same price.

The staff's attitude was average

At the counter, they told us there were no cars of the model we reserved, but there was one nearby. They only gave us a car that was just returned from another city, making us feel like we were overcharged for the one-way fee.

The reception staff were very talkative and extremely inefficient

At Barcelona airport, AVIS was the only car rental company with a queue for car pick-up, while others were deserted. This shows its popularity; the service was naturally attentive and excellent.

The car rental company charged excessive repair fees, ten times the normal amount. A complaint has been filed.

Arrived after midnight. The rental company had already added many items to the contract. I did an electronic signature on the computer without even receiving a detailed list, which caused issues.

The waiting time was too long, typically taking over an hour. Just after getting off the plane and being very tired, such a long wait was really exhausting.

No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.

Very poor, extra charges

Very bad, they overcharge

The window was smashed and they directly charged me? At least inform me during the process.