CAR RENTAL REVIEWS ON EUROPCAR AT BRUSSELS AIRPORT, BRU

The process at the store was very quick. I was given a Mercedes B180, which I was very satisfied with.

Because the Golf model I reserved was unavailable, they upgraded me to a Golf 7. No need to queue.

Like: I don’t know whether they always give new car but our car is only 5 kms. The staff was in take up were so kindly and they helped us so much.
Dislike: The only thing that we didn’t like is drop off office. There are so much people who was waiting at office. The person who worked on drop off office helped us. People try to catch their flights that include international flights so rental company must increase worker number at this office.

There were not many people in line, but it was still really slow, and they kept trying to upsell more expensive cars and insurance. When they realized I wasn't interested, they stopped explaining the important details. They only answered questions when asked and not very clearly.

Completely irresponsible.

Was granted with excellent upgrade

Friendly staff, easy to check in and pick up the car.

all the information are really clear. include offering the car insurance, easy to use

Satisfied

Didn't get the car, so can't evaluate.

Needed to pay more on pickup for winter tyres...

The service exceeded our expectation. Nice and clean car, helpful staff.

Very smooth and hassle free booking at the mobile app. The insurance provided was comprehensive, though never claimed.

Yes

Like: all was good , except in brussel pick up the car was not clean then they cleaned it while i was with my family waiting? this strange for me from europcars rentals because i rented before many times ?
Dislike: every thing except above comment