CAR RENTAL REVIEWS ON EUROPCAR AT TOWNSVILLE AIRPORT, TSV

Like: Customer service was smashed out of the airport fabulous crew great vehicle easy access and Townsville rocks with customer service from the team at the airport
Dislike: There is nothing sorry

Europcar experience was poor to average - the car was great but at pick up it took around 30 minutes per pick up at the service desk - there were three pick ups. Too long since we all had online bookings. And there is nowhere to sit while waiting and waiting. I had reason to call the 1300 Europcar number during the rental to extend the rental and it failed so badly on every count. She kept me on the phone for a long time and then said she couldn't confirm the extension nor how much it would cost but I would get an email to confirm, the email never arrived. Fortunately I managed to find the local number and they were helpful.

It was a little difficult to contact staff. Left messages but did not return call. Had to go to the terminal and find Europcar counter. A lady from next door hire company had to look around the back and told us staff were there and would be out shortly. The customer service girl was very nice and friendly and completed our booking.

Good to book through this platform. Easy to do.

The car was an upgrade which was nice. The staff member was helpful and explained everything there was to know about the car.

Easy to use.

qll good

Like: Easy car upgraded us when the vehicle we reserved was unavailable.

I've actually got updated to a KIA CERATO at the pick up! Therefore the above review is for a KIA CERATO and rather than a Hinday Accent (witch I don't recommend)

Like: Fantastic value. Amazing car. Excellent service. Smooth hassle free transaction ⭐️⭐️⭐️⭐️⭐️
Dislike: Nothing

Better car than expected which was a nice surprise!

I found the Townsville staff to be extremely friendly and efficient.

Easy and smooth online booking

Waited well over 4 hours upon pick up. Customer Service was very bad from the get go , very rude . Had no customer service skills what so ever , refused to listen to us . It wasn't until my daughter rang head office and a new customer representative started their shift that things finally started progressing.

Was very easy , definitely would recommend this site to family and friends

Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about. All in all a good experience.

Very smooth and easy to make the booking online. Excellent price options as well.

Europcar were good, although I was charged an international money transfer fee which I don't recall being in the contract. The vehicle was new, but a software glitch produced an airbag warning sign on the dashboard. The car itself was very basic and Mitsubishi really need to upgrade their "clunker" engines.