The staff at the airport branch were very patient and thoroughly explained the detailed charges. Their English skills were somewhat limited but communication was still manageable.
The customer service at the Nuremberg airport branch was very friendly. When we arrived in the big city of Munich, the staff's attitude was indifferent. However, the branch was just a 3-minute walk from the hotel, which was very convenient. Overall, renting from Europcar online with self-pickup was cheap and convenient.
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Marjorie Nelly
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