NUREMBERG CAR RENTAL REVIEWS

All good, maybe can return deposit quicker as still not had my deposit returned as yet 5 days

The staff at the airport branch were very patient and thoroughly explained the detailed charges. Their English skills were somewhat limited but communication was still manageable.

They promised an Audi A1 or a similar car, but it's mostly similar cars and you can rarely get an Audi A1. I initially got a Toyota which reported a headlight malfunction after about 30 kilometers, so I had to return it.

Big company with excellent, almost new car conditions. Great car models but forcing insurance purchase, very unfair.

You must arrive on time, otherwise the car you booked won't be available and you'll have to pay the price difference.

The car desperately needed a service , it was very lumpy in the performance

There is no office or even a counter here. Three days before picking up the car, I had to send a bunch of documents, and they claimed not to receive them. On the day, I had to get a number ticket at the Nuremberg Visitor Center to pick up the car, and the rental company was completely unaware of this?

Thanks for free upgrading and concern of drop off place

The operation hours of the drop off place was incorrect (the office opens 24 hours even in the Christmas day and the day after).

Excellent

The front desk service was great, their English was easy to understand, and they had everything ready before we arrived

Not many people, short waiting time, and the process was simple and convenient.

El coche genial, solo el dia d recogida y entrega por el tema de las maletas, era un poco justo, al quedarse el maletero pequeño cuando levantamos los dos asientos extra .

Me ayudaron muy amablemente con algunas dudas que tenia sobre el depósito, sin dudar volvería a alquilar un coche con ellos

It was so fare ok

N/A

The customer service at the Nuremberg airport branch was very friendly. When we arrived in the big city of Munich, the staff's attitude was indifferent. However, the branch was just a 3-minute walk from the hotel, which was very convenient. Overall, renting from Europcar online with self-pickup was cheap and convenient.

The staff was very friendly, but they didn't have the car I wanted. Very disappointing.

The clerk at Nuremberg Airport was very friendly.

Zuzuche service was great, but Europcar was terrible! 1. When picking up the car, I was downgraded. The Volkswagen model I chose on the Zuzuche app was more expensive than the Hyundai model I actually received. If I had rented the Hyundai directly, it would have been cheaper. I paid for a Volkswagen but ended up with a cheaper Hyundai. I asked the staff to change the car, but they said the picture is just for reference and they don't guarantee the model. Other rental companies usually upgrade the car if they can't provide the specific model shown in the picture, but the Europcar staff insisted they had no cars available and gave me a cheaper model. I asked to cancel the rental, but they said I could return the car but wouldn't get a refund. Since my travel plans were fixed, I had no choice but to accept this arrangement. Throughout the process, their attitude towards us as Chinese customers was very unfriendly. 2. After picking up the car, I noticed that its maintenance was due during our rental period. 3. After returning the car on January 13, I still hadn't received my deposit back by early March. I had to contact Zuzuche customer service to coordinate the return, and I finally received it on March 14. 4. The location of the pickup store was wrong on Google Maps.

Amazing manager at the airport.Did not want a silver car and he was happy to change the rental car to a different color.Very pleased.

They sell additional sigorta

Efficient staff. Gave us a free upgrade with gps navigation included