CAR RENTAL REVIEWS ON EUROPCAR IN BERLIN

A German uncle was very enthusiastic and friendly. He didn't try to upsell and only asked once about insurance.

The staff were very nice, no upselling, and provided clear explanations, very patient.

現地の便利な場所に営業所があり､看板もわかりやすく迷うことがありませんでした｡予定変更があり､受取日時が変更になりましたが､迅速に対応いただきました｡

The service lady had a great attitude, very nice.

Very disappointing

Good

Booked a Mercedes but got a Kia from Europcar. The models never match.

Excellent!

I booked a Mercedes but got a domestic MG instead. High fuel consumption and small tank. The interior was not cleaned and there were cigarette butts! Terrible experience.

I couldn't reach the car rental company by phone. When I picked up the car at night, I didn't notice there were scratches on the body. When I returned the car, they said they would charge me for it. Also, the car I rented was different from the one I picked up. I felt cheated. Next time, I will make sure to clarify every term before renting.

Very rude. Ordered medium suv jeep- tried to give us down grade ateca and then gave us tiguain- without saying he was going to charge us an extra 100 euros. Too tired and late to argue when we found out- surely a tiguain is a medium suv?!

No problems all fine and easy

People who don't speak any foreign languages found the pick-up and drop-off process very smooth.

Overall, the car from the rental company was quite good, very new and easy to drive. However, there are a few points: First, my order did not include a GPS, but when I arrived at the airport, the staff didn't ask if I needed one and directly gave me a car with a GPS. They printed a receipt on the spot, and I didn't read it carefully before signing. That's my fault, and I ended up paying 66 euros for the GPS. Second, the return process was very quick. We checked for damages and signed off without confirming the mileage, but I took a picture of the odometer the night before returning the car. I only drove from the city to the airport on the return day, so I'm sure of the mileage. However, the rental company claimed the mileage was 200-300 kilometers more than my record, and I was very upset as I couldn't contest it. Since we didn't confirm the mileage upon return and I didn't sign anything, does the rental company just get to decide the mileage? Third, I had to pay a 92-euro fee for picking up the car at the airport. This was not clearly communicated by either the booking platform or the rental company, which was quite disappointing as it was my first time renting a car.

Nice car

Easy book

Though I had given the car back with full tank which was verified by Europcar representatives as well,I was charged Rs 7142.12 for fuel refuel and Europcar is unable to give exact reason for this.

First time renting a car in Europe, perfect experience.

Great service, assistance at the airport for car pickup.

I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered

I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed

Terrible experience. I paid a deposit of $342.21, but after returning the car, I only got back $78. They deducted $246.2, even though I returned the car with a full tank of gas.

Great service