Picked up the car at Rome Central Station, the process was smooth. Got a FIAT 500L, with around 10,000 kilometers, almost like new. The car was in excellent condition. Returned it at Milan Airport; initially worried about finding the location, but just followed the signs and found it easily. The staff checked the car quickly and completed the process within a minute. First time renting a car abroad, and it was a good experience.
There are many branches throughout Italy, offering good value for money. Overall, I am very satisfied. However, the return location at Venice Mestre - Railway Station is somewhat far from the main office, unlike the more convenient and prominent location at Rome Termini Railway Station.
It's basically a shady place. They charged an extra 100 euros for no reason when returning the car. I was in a rush to catch my flight and didn't carefully check the bill before signing, mainly because I didn't expect such bad behavior from them. After contacting the rental company, they said it was too late to dispute since I had already signed the bill. I can only consider it bad luck. If you rent from this company in the future, make sure to carefully check the bill, especially in Italy, as both large and small companies can have such issues.
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Alva Dupont
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