I strongly suspect that Loxauto rental company intentionally makes things difficult for Chinese customers or for those who did not purchase full insurance from them. If you don't buy the full insurance, you either have to pay extra to upgrade the car model or wait for a long time. We waited for four hours and had to ask support from Zuzuche multiple times before we finally got the car, which seriously disrupted our itinerary.
Overall, it's pretty good. The main issue is that Italians generally don't speak English well, and the rules are explained in a verbose and confusing manner, without clear communication.
The rental company provided a car that was only 1,000 kilometers away from needing maintenance during a 14-day rental period, which caused significant inconvenience.
Average. When returning the car, I reversed it under poor lighting conditions, causing a minor scratch about 3mm on the rear taillight. The female staff member assessing the damage claimed a repair cost of 440 euros, which seemed excessive even though I had purchased insurance. I argued against it, and later a male staff member checked the situation and said the company would evaluate the repair cost reasonably, likely not as high as initially quoted. I hope the car rental platform can mediate this issue. Personally, I believe replacing the part wouldn't cost more than a few dozen euros. I have taken photos as evidence.
Overall it was fine. There were some issues with the driving license validity during pickup, but it was resolved. The return process was smooth and took just a few minutes. However, the car model was changed without prior notification, and I only found out at pickup. Thankfully, the new car was easy to drive and didn't cause any problems.
Picked up the car at Rome train station and returned it at Milan train station. There were staff in the parking buildings to assist with the pick-up and return procedures, which was very satisfactory. However, the rental office at Rome train station is quite far from the parking building, making it a bit challenging to find the car after completing the rental formalities.
This was my first time renting a car abroad, and I was very satisfied. The rental process with Locauto was smooth from pickup to return, with compliant procedures and high efficiency. There was absolutely no pressure to buy insurance. Driving through Tuscany was truly enjoyable.
They kept pushing me to purchase their insurance, asking me to cancel the one I bought domestically, claiming theirs was better and that I could cancel the domestic one for free. Filling out the documents was deliberately slow and inefficient. The car had scratches all over and wasn't clean. The staff's attitude was very poor. They intentionally told me to use gasoline, but when I checked the fuel cap, it specified diesel.
No upselling, smooth process, zero deposit required. The car was clean and easy to drive. We originally rented two T-Cross vehicles for 7 days but were upgraded to Skoda SUVs, which can fit 3 to 4 large suitcases. Full marks! Highly recommend this rental company!
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