“Nice car but in a poor condition with terrible customer service.”
About Hertz:7.0/10
The car was very dirty. After a few days, the remote didn't work anymore and throughout the rental I had warning messages on the dashboard (the car was long due for maintenance before the rental started). The customer service was terrible.
About QEEQ:10.0/10
Booking was with QEEQ was perfect, as in the past (this was not my first rental with QEEQ)
“Overpaid for a smaller vehicle, had no idea who to complain to to rectify the situation.”
About Hertz:7.0/10
Paid extra for a vehicle that would seat 7. The car did not seat 7, it seated 5. When I spoke to the Hertz staff she indicated that the car does seat 7 and told me it has a third row seat. I went back out to the car to check and It did not. She told me the only other car they could offer me would cost an additional 100.00 per day.
Car drop off point right next to a petrol station so we could fill up easily right next door.
Hertz pick up place a bit of a challenge as attached to a big hotel so not sure whether to go in hotel entrance or not.
Lovely staff at both locations.
Ils ont facturé une journée de plus parce que j’ai rendu la voiture à 18h15 au lieu de 18h. Alors que je les avais prévenu, et qu’ils m’avaient dit qu’il suffisait de déposer la clé dans leur boîte.
Une journée à 90€.
I don't understand why they charged so much! They added a significant amount of insurance without any explanation. There were too many miscellaneous and unexplained charges.
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