CAR RENTAL REVIEWS ON SICILY BY CAR AT BERGAMO AIRPORT, BGY

Our flight landed late at night, but the staff were already waiting for us and quickly handled the procedures. The staff asked if we needed full insurance, and when we said we had passenger insurance, they promptly confirmed the vehicle.

The rental company is dishonest, blaming me for a broken lock after the return. They sent a written letter immediately, which was likely pre-prepared. Avoid this company at all costs.

The car was old with 80.000km and not cleaned at all. I was offered to wait 40 minutes to have the car cleaned or go back to the counter and queue again to get a different car. The counter staff was not friendly and only told me after choosing a car for me, that there was another vehicle available.

Vehicle cleanliness could have been better. Staff was kind and efficient, easy pick-up and drop-off.

If they give a vehicle which the customer wish for i will recommend it. BUT!!!!! I still DO NOT ACCEPT the fact that i preferred DISEL vehicle and at the end I hired a GAS car as similar. I give you an example: Online my choice was VW Polo but on side i hired OPEL KARL. That is ridicules!!!!!! They are not similar even as an engine!!!!

The booking platform is perfect I give you 10 of 10 I will always use it without any doubt. Thank you :)

Not enough counter staff

The staff at the service counter was very nice and helpful. Once we got near the car area, we could not find our car since the car key had dead batteries. We asked to be changed but the guy refused. Also, the car was not clean from the inside.

Very efficient and convenient. Highly recommend.