CAR RENTAL REVIEWS ON GOLDCAR AT FARO AIRPORT, FAO

Took far too long to pick up car. Had to wait to have car inspected as didn’t take insurance and was 9 other customers waiting to do the same. Car was covered in scratches that weren’t logged. Terrible process.

Overall a great experience - very quick at the desk, no hard sell to upgrade anything, simple return, no issues. Car was a bit tired (70,000km), but for the price paid I was more than happy.

Great experience from start to finish - wouldn’t hesitate to recommend.

As usual they try to sell us their insurance telling us VISA insurance do not work with them. Vehicule was with a lot of little hit. A little hit (white point in the windshield amid a lot wasn’t noted) was charged 400€. I rent more than 15 cars a year, and is it not correct to charge customers.

Très bien dans l ensemble. Mais il devrait prendre des véhicules un peu plus puissant

I still have not received my insurance deposit of €1900 back after 8 days! Disgusting! Never use them again and if my money isn’t back within the next 48 hours I’ll be pursuing them legally!

Did not get the car I had booked, Alpha Romeo for a Fiat not similar imho

Excellent

Like: Location is just outside the airport!
Dislike: nothing much

pratiquement obligé de prendre l'assurance parce-que l'hotesse a voulu retirer 2 fois la caution de 1200€ donc ma banque a refusé, il a fallu persévérer pour ne pas payer l'assurance de goldcar, je ne passerai plus par ce loueur

pas de problème

They have outrageous fees and add ons and you get stuck with last minute.

They sting you for additional insurance. I thought this was included in the price and had to pay more than the cost of the car rental when we got there!

Counter staff were completely unhelpful and rude. Will never use them again.

Poor customer service from Sonia, who wanted to finish her shift. The vehicle had many defects to be reported, which proved difficult in the dark and time consuming but we were helped by Emanuel, who was waiting for his lift home. I have already cancelled my next reservation with you and gold car in February.

As expected, the car was working well and perfectly clean. The staff wasn't so friendly but It was late so it could explain why. Deposit need to be done on credit card but it was really difficult to get this info in the conditions so be careful as you have to pay 99euros more if you don't have a credit card.

Une arnaque, ils rajoutent des frais exorbitants à l’arriver Pour récupérer la voiture. ils arnaquent les personnes en rajoutant frais sur frais, en disant que sans payer ses frais nous n’aurons pas de possibilité de récupérer notre véhicule. C’est une honte.

It doesn’t matter how cheap your original booking is, you will pay extra. One way or another. YOU HAVE BEEN WARNED. The Customer service rep I met at pick up told me better get the extra insurance because the way this company works, even the tiniest thing will be charged and better to just get the extra cover so I did. I paid extra for the premium insurance. I was told it was ‘mega relax’ and that the only time I would be charged for anything on return of the vehicle was if I refilled it with the wrong type of fuel or broke the law ie speeding. Returned the vehicle with breadcrumbs, dust and some paper rubbish got charged a 50 euro special cleaning fee. The photos attached to the settlement statement prove exactly this. It was a 10 day hire, of course there is going to be some dust and debris inside in reasonable use. I contacted customer services but the response was, “it’s a valid charge.” Absolutely ridiculous. It could have been vacuumed up in 2 minutes! I would have done it myself if I’d had any idea there would be a charge! Last time I hired a vehicle from Hertz it was returned with far more dirt and dust inside and they didn’t charge a cent. I will certainly never use Goldcar again and I’m appalled that this is how Goldcar operates.

Very easy and price drop worked well, saved me $28. Would use again!

No not good

Was very happy with vehicle condition as it was new car just 1400 km. At pick up counter was kind of mis guided about additional insurance stuff. It felt like they are trying to force sale additional insurance. Otherwise overall it was very good experience.

Best price car hire though with first rental discount. Very for money. Definitely recommend.

I was charged 40€ fee for pick-up. The office is open untill 11pm, I was at the desk at 10:55. Turned out I had to move to the external desk already. Walk is ~5m, got there at 11.02pm and printed the "line ticket". Got charged 40€ for being 2minutes late, even though I got to the airport desk on time. Staff was not helpful. Really dissapointed at the counter service. Additional mandatory charge of 3€ per day for a higway toll device - should be included in the car price since mandatory and known from the beginning. Overal, really disappointed.

Be careful of added expenses they will try to add. On collection there was a long queue and the staff were in no hurry so it took over an hour. Also be careful of the toll roads in Portugal, Goldcar give you very little info on this on collection. My car had an error light on, I told them about it but they didn’t seem to care.

Annoyed by additional charges that weren't clear.

Should have been more transparent with extra charges on pickup