CAR RENTAL REVIEWS ON EASIRENT AT HEATHROW AIRPORT T5, LHR

Didn’t get the car I booked - I got one much larger which most people might not mind but I was nervous driving a much larger car. They just said they didn’t have the one I booked. It took awhile to get the car and I had to ask them to fill the tank before I took the car which took longer. I also spent more on fuel as the car was much less economical than what I had booked. The staff were friendly and polite if a little slow, and my booking was cheap. The location is not that easy to access on public transport which added a lot of time to my journey to/from pickup. On drop off they didn’t advise me of any charges but did charge my card. It was a legitimate charge but staff should make the driver aware of charges at the point of drop off.

Car was excellent and everything went smoothly. You need to have at least 1600GBP credit available on your credit card for the deposit so the pickup can go smoothly.

The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

When I called the contact center it kept on going on to the IVR, ultimately someone answered who seemed uninterested. Getting to your pick up point was a challenge since the call center told me a different stop than what it was. When I reached the pick-up point I tried self service machine which didn't work. When I tried to get attention of the staff at the counter, I was told rudely because I'm late they wont work for me. The chap was using foul swear words with his colleagues in Indian language while I was at counter, least mindful of the fact that I could understand Indian language. I saw a customer break into tears because your crew charged him $350 for a scratch on the wheel. For a moment I thought I had signed up to a scam shop and was scared if the same fate awaited me at the return. It was stressful. Best part of return the chap was fresh as a daisy even if it was almost midnight. He took the keys and completed the process in minutes. That still doesn't change for me the impression I got when I came to pick-up, I will always be scared that I could be paying $350 for a scratch so while I value this survey, you wont' be seeing me again ever !!

The car was unavailable when I reached there. Staff is more abusive then a nazi concentration camp

Good staff. I have been renting with them for a few times now and the Heathrow location is one of the best that I have rented out from.. Reaching the location is a circuitous route but the folks at Easirent are professional and do not hassle their customers...

Worst ever service experience

Great customer service, explained everything while processing. Will book again!

Unfortunately, I think the car needed a bit of tuning and servicing.

book in advanced and the price is very reasonable

Excellent service

私は日本から車の予約(小型オートマ車)と保険の加入(AXA)を済ませ、現地店舗(ロンドン•ヒースロー)では、GPS(カーナビゲーション)と追加の運転手代を支払いました。 店舗での契約時にはいくつかの難がありましたが、5泊6日間の間、ほぼ問題なく借りた車を利用することができたので、Easirentに対する評価としては5とさせていただきました。 私の経験から、今後利用される方に対しては契約時に以下の点について注意し、たとえ時間がかかったとしても一つ一つ納得しながら契約をされることを強くお勧めします。 1. 日本から予約していたGPS代と追加の運転手代が、予約時に提示されていた額よりも高く明記されていた。 注意すべきなのは予約時はUS＄表示で、現地店舗では£表示のため一見分かりにくいこと。私はスマホの貨幣単位を変換できる計算機アプリでその場で確認し、予約時の値段と違う旨を伝えたらすぐにその値段に変更されました。 →対応としては予約時の書類をプリントアウトし、値段の箇所にマーカーを引いておく、可能なら事前に現地通貨単位で値段を出しておき、店舗ですぐに提示できるようにしておくと良いと思います。 2. 既述の通り、すでに保険に加入していたにも関わらず、新たな保険への加入を勧められました。スタッフの説明としては、「もう一つ新たに保険に入りませんか」というものではなく、「あなたの保険だと、万が一交通事故や当て逃げ、パンク等が発生した場合、一度自分で損害を保証し、その代金をあとから保険会社に請求しなければならないが、うちの保険に入ればあなたへの請求はなく、直接保険で適応できる、色々な手間を考慮すると、うちの保険は便利ですよ」というものでした。契約時のデポジットの額が1500£と高額なため、一瞬心が揺らぎましたが、2重に保険をかける必要性は全くないと判断し、断りました。 →事前に保険適用の範囲と、万が一保険を利用することになった場合の手続き方法に関してEasyrentcarsのカスタマーサービスに確認をしておくことをお勧めします。私は2回質問をしましたが、両方ともすぐに返事が来ました。 3. 返却時の給油状態に関する項目 選択肢が2つあり、どちらか一方を選ばなければなりません。 1返却時に給油満タンで返却しなかった場合へのデポジット代を支払う。 2返却時に給油を済ませなくても良いように事前に料金を支払う。 これについては、私は店舗でデポジットを請求されること自体理解しておらず、一瞬戸惑いましたが、私の旅行行程では時間的に余裕があったので1を選択しました。 以上が私が契約時に難を感じた項目です。現地へ赴く前に十分な準備を済ませ、納得して現地で契約することが大切でだと思います。実際に現地スタッフは私が納得していない項目について無理に先に進めようとせず、質問した項目については嫌な顔をせず、一つ一つ説明してくれました。 車を利用の際にほぼ問題なく利用できたと書きましたが、問題が２つあり、1つ目は鍵の使い方について説明がなく、何度か防犯アラームが鳴ってしまい困りました。2つ目はこれは証明の方法がないのですが、借りた車のガソリンの表示は満タン表示になっていましたが、ガソリンの減りが著しく速く、その後同じ距離を満タンで走った時の減り具合と比較するともしかしたら表示を変更されている可能性もあるのではと思いました。 今後利用を考えている方は上記の内容を良く検討されてkyださい。少しでもお役に立てれば幸いです。

First of all, I booked an auto large car with air con. , a Volvo V60 or similar capable to store 3 large luggages.I was given a SUV instead and they said is similar class which I had doubt and queried, but I was given the same answer. Anyway, the bad experience start at the second day of the trip, the car was parked in the sun for 1.5 hours and we put on the air con and couldn't cool down the temp at all and we start wondering why? Anyway, same happen the next day. We called the number on the rental agreement and they said they are only the car provider and the car hire contract is not with them. They asked me to contact the company that I signed the contract with.Then I looked up the reservation confirmation email and email them the problem and then somebody called me back and said where I was, Bristol, has a replacement car which was a manual small toyota. I told them this is totally different from what I booked and can't service my needs. Then they gave me another option - asked me to take it to car dealer Renault to have it check and fix. So I did, took it in and the prelim. check result was no gas in the air con. system and need a full re-check on next day. Final report came out on next day and found a pipe is leaking, but they don't have the parts need ordering from France. So I lost almost 2 days without the car and my time lost looking after this on behalf of the car supplier. All the record was sent via email to your supporting emailing system. For the rest of the trip, there was no other options offered to me and the whole family suffered tremendous uncomfortable heat and no rest in the car. We even had to cancelled a few long trips particularly our desirable trip to Scotland. I paid more to book a car with unlimited mileage and it didn't come in use because there is no air con in the car and under hot temp. Image driving 7 hours each way in that condition. Anyway, I am writing for serious compensation for full refund as it had ruined my whole family trip

Car was good but had not been cleaned inside or out. Location is very hard to find on return. Google and website needs updating! Staff were excellent.

Cheapest isn’t always best

Condition of car wasn't great but well priced vehicles. Brought car back and it went straight out without clean or check. Customer service average too but again at the prices its fine. No return issues. Smooth. Worth the punt.

Great service and easy to process the booking

Have used EasyRentCars a number of times now and find them great to deal with. Rebook was an amazing bonus

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.

The location of the office and pick up point was a 15 or 20 minute cab ride from the airport, which is why they're such good value I guess. There was a free shuttle bus from the airport but it was a half hour wait and we had already been travelling all day so we opted for the cab.

Rental place was hours out of the airport, had to wait an hour for my car. On return the queues were insane.

Great value for money so no complaints other then sometimes the cars are not cleaned properly.