We booked a Ford, scheduled to pick up a Focus at 12:00 PM. We arrived at the store at 10:30 AM and were told we were early. Waited until 11:30 AM, then told the car was still not available and we had to wait until 2:00 PM. The car model was not fixed, and there was no fee for extra miles. However, the car was small and its condition was average. Overall, not a pleasant experience.
The car from Enterprise Rent-A-Car was very new and clean, with just 13,000 miles. The staff knew I wasn't used to driving a Mercedes and introduced various functions to me. Very professional and efficient.
The car pickup in Cambridge and drop-off in the Lake District were great experiences. The staff were very nice and the small car took us to many places that were hard to reach with public transportation. Very happy.
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