The service was excellent, but the order sent by QEEQ to Enterprise did not match my original booking. Fortunately, the rental company's staff resolved the issue.
The tire was damaged, and they left us stranded from 7 PM to 12 AM. They claimed they would help us, replace the car, but in the end, we had to take a taxi back to the hotel at 1 AM. How is a company like this still allowed to operate? Are they aiding and abetting criminals?
Moreover, we deposited 750 euros as a guarantee, and today we received a bill charging us around 480 euros for reasons we can't understand. This is more expensive than the rental itself, which we had already paid for in advance!
I hope zuzuche can explain why they list such dubious companies.
We booked the car for 13:30 but had to wait an hour until 14:30 to get it. Additionally, even though the fuel tank was full, one bar dropped after driving less than ten kilometers. However, since we returned the car earlier than planned and were only charged for the 5 days we used it, and not the full 21 days as per our contract, they refunded the extra fees. So, I can give an additional point for that.
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Bella Hamilton
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