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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6538518017
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6538518017
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Alamo, Chicago O'Hare International Airport Car hire

Alamo 3000+ ratings, 37 reviews

Chicago, Illinois, United States

8.2 / 10 Very good

Best Price Car Hire at Chicago O`Hare Airport(ORD)

Last updated on: January 15, 2025

Alamo - Chicago O'Hare International Airport Information, Car hire Instructions & Policies

Address

10255 W ZEMKE BLVD, CHICAGO, IL, 60666, US

Telephone

+18338631447

Pick-up Instructions

The Alamo - Chicago O'Hare International Airport car hire location is in terminal

To arrive at Alamo, which is located within the Multi-Modal Facility (MMF), please take the Airport Transit System (ATS), from all terminals.

Drop-off Instructions

Please return your vehicle to the Multi-Modal Facility (MMF) at the airport. Follow the "Car Rental Return" signs along the way. After returning the vehicle, take the Airport Transit System (ATS) train to your departure terminal. MMF location on Google Maps: https://maps.app.goo.gl/e3ViZrf5hwpmGMZt9

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59
00:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + Official embassy translation in English

Please note that your English translation should be authorized by the embassy.

For local renters, you need to bring:

Full Driving License issued in United States

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada
Vehicles rented in the United States can be driven in any state in the United States. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans,cargo van，luxury cars but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Please reach to the renting location directly for details on cross-border restrictions.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico
Depending on car models, bringing rental cars to below countries is not allowed:
Representative Car ModelsCountries

Nissan Juke

Canada

Travel into Canada is allowed for renters 25 years and older with a credit card. Renters traveling to Canada can rent the following classes: Economy through Full Size cars and Minivans Only. So the this Vehicle class CFAR, would not be able to cross into Canada. No SUV\'s are listed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 200-300 for other car models.

USD for Chrysler Pacifica,,

Fuel Policy (what does it mean)

Full to Full

Free Tank

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3 km from Chicago O`Hare Airport

25.5 km from Chicago Midway Airport

32.2 km from DuPage Airport

Railway Stations

24.8 km from Millennium Station

Hotels

24.1 km from Warwick Allerton - Chicago

24.6 km from Hyatt Regency Chicago

Other Landmarks

24 km from Water Tower Chicago

24 km from 360 Chicago

24.1 km from Willis Tower

FIND ME A CHEAP RENTAL
Map view of Alamo Store Location
coordinates: 41.994285 -87.883133

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Alamo-Chicago O'hare International Airport-19562-feeder_bus The Shuttle Bus
Alamo-Chicago O'hare International Airport-19562-store The Rental Desk
Alamo-Chicago O'hare International Airport-19562-telegraph The Sign
Guest Reviews

Total points： 8.2 / 10 Very good

  • Vehicle condition: 0.2
  • Vehicle cleanliness: 0.2
  • Spaciousness: 0.2
  • Counter staff: 0.2
  • Pick-up location: 0.2
  • Drop-off location: 0.2
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • Anonymous

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Check in desk was busy, whilst other desks were empty. Are Alamo just too good and get all the bookings?
    Read More >

  • Gloria Louisa

    Chicago

    8 /10 Very good

    Reviewed: Saturday, January 18, 2025

    The staff were very experienced, but they added insurance to the order without specifically informing me during the rental process. Since I didn't notice the final price, I was unknowingly charged dozens of dollars for insurance, even though I had already purchased full coverage on QEEQ.
    Read More >

  • Claude Peter

    Chicago

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    Everything was great except for the pushy insurance sales. We had a rear-end collision in Colorado, but even after contacting the store, the return process was still efficient and smooth.
    Read More >

  • Colby

    Chicago

    8 /10 Very good

    Reviewed: Saturday, January 18, 2025

    They upgraded our car for free.
    Read More >

  • Olivia Jeremiah

    Chicago

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    Not sure why, but the GPS was not included and requires an extra fee. I remember my friend recommending you and saying GPS was included. Please clarify this, thank you!
    Read More >

  • Dave Will

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Excellent experience
    Read More >

  • Angelo Woolf

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    The staff were very enthusiastic and humorous. After completing the paperwork, I felt really good.
    Read More >

  • Stacey

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Very efficient and no pushy sales. They only suggested a bigger car after I mentioned we had many people and luggage. We rented a larger Buick Enclave, the extra cost was reasonable, and the car was nearly new and very comfortable to drive.
    Read More >

  • Miles Judson

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    A sufficient number of vehicles to meet rental needs.
    Read More >

  • Webster Benedict

    Chicago

    4 /10 Average

    Reviewed: Saturday, January 18, 2025

    At pickup, the counter staff were aggressively upselling various insurances, and their attitude was arrogant and rude, making for a very bad experience. However, the service was excellent when returning the car.
    Read More >

  • Fabian Victor

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Clear and efficient service. The car was in good condition and clean.
    Read More >

  • Duke Jean

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Foreign driver's licenses cannot use self-service pick-up, but the counter service is very good! There are plenty of vehicle options, and there's no hard sell for additional services. The process is very convenient; you just need to provide the destination address for the first day.
    Read More >

  • Martha Orlando

    Chicago

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    The middle-aged woman at the store kept pushing the additional liability insurance. Although she made some valid points, I explained that I had already bought travel insurance including additional liability coverage back in China. However, she kept insisting, which was really annoying and unpleasant.
    Read More >

  • Diana Coverdale

    Chicago

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    The middle-aged man at the store kept pushing the additional liability insurance. Although he made some sense, I explained that I had already purchased travel insurance, including supplementary liability insurance, from PICC in China. However, he kept insisting and questioning in a very annoying and confrontational manner. It was really unpleasant.
    Read More >

  • Mamie Jonah

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    The service was excellent, and the car was in great condition. Being able to choose the same type of car myself was very satisfying.
    Read More >

  • Burgess Bowen

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Good quality car, brand new!
    Read More >

  • Bernie Faraday

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    The service is excellent, and the price is calculated based on the actual use of the car.
    Read More >

  • Trista Cromwell

    Chicago

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    The car rental company is acceptable. Aside from the average customer service, the process is quite fast.
    Read More >

  • Letitia Taylor

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Returning the car was very easy. There's no need to go to the counter; just follow the signs for 'rental car return' and drive to the Alamo location. Someone will wave you down to stop. They only check if the gas tank is full, then let you take their shuttle bus to the airport.
    Read More >

  • Charles Philemon

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Very convenient and fast, good!
    Read More >

  • Rock Mac-

    Chicago

    8 /10 Very good

    Reviewed: Saturday, January 18, 2025

    The pick-up and drop-off process was very simple and convenient. However, there was no electronic toll card, and the first time I encountered a cash only toll lane on the highway, I missed it. When I returned the car, I hadn't received any toll information yet, so I'm not sure how long it will take to charge my credit card. Also, since I was unfamiliar with the nearby gas stations and worried about refueling too early, I opted to let the rental company fill the tank and pay the fee. The service fee of $1 was acceptable, but they charged me $4.8 per gallon, which seemed too high for Chicago compared to the $2.5 I saw later in Dallas.
    Read More >

  • Ted Margery

    Chicago

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    Satisfactory
    Read More >

  • Evelyn Gallacher

    Chicago

    8 /10 Very good

    Reviewed: Saturday, January 18, 2025

    Overall, it was quite good. There were three additional items added last minute, one of which was introduced and accepted.
    Read More >

  • Kevin MacPherson

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Great service, no upselling.
    Read More >

  • Patricia Whitehead

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    They might try to upsell, but if you make it clear from the start that you don't need extra insurance, there won't be any issues.
    Read More >

  • Marsh Carey

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    The only time I wasn’t pushed to buy extra insurance.
    Read More >

  • Yvette Haydn

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Special transport provided, very convenient
    Read More >

  • Marsh Carey

    Chicago

    2 /10 Poor

    Reviewed: Saturday, January 18, 2025

    Originally booked a full-size SUV online, but they refused to provide one at the counter. They were very firm, only offering a small Dodge mini van. We had four people, three being women, and a lot of luggage. The reasons for booking a full-size SUV were for storage space and safety, as American roads are often either mountainous or desolate. Instead, they gave us a mini van. It was very disappointing. QEEQ's negotiation attempts were futile. The rental company only provided that one type of car. Before booking, I repeatedly confirmed with customer service that a full-size SUV would be available, and I paid in full. The difference in car models was significant. They didn't even offer a basic SUV. When dealing with QEEQ, they suggested alternatives like a Jeep Cherokee or Wrangler, which I would have accepted. After long discussions, the rental company still didn't offer even a Hyundai Santa Fe mid-size SUV. We wasted a lot of time, and my throat got dry from all the talking. We stood awkwardly in the rental office with no resolution. The rental company was very firm, and their manager just watched, making none of the staff willing to help. There was no sense of service, and it disrupted our plans, forcing us to change our hotel reservations.
    Read More >

  • Andre Isabel

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Pretty good
    Read More >

  • Montague Dorothea

    Chicago

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    It's acceptable.
    Read More >

  • Corey

    Chicago

    8 /10 Very good

    Reviewed: Saturday, January 18, 2025

    The staff explained the upsell options poorly and still tried to sell them.
    Read More >

  • Bing Dorothea

    Chicago

    6 /10 Average

    Reviewed: Saturday, January 18, 2025

    The car we picked wasn't available, only one vehicle was left. We later discovered the audio navigation system was not working. The rental company agreed to a replacement, but due to our tight schedule, we didn't switch. They promised an 85% discount but only waived $25 when we returned the car.
    Read More >

  • Karen Jackson

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Very satisfied
    Read More >

  • Avery Morris

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Very good
    Read More >

  • Archibald Samuel

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Very good
    Read More >

  • Lillian Scripps

    Chicago

    10 /10 Excellent

    Reviewed: Saturday, January 18, 2025

    Quite satisfied
    Read More >

  • Stacey

    Chicago

    2 /10 Poor

    Reviewed: Saturday, January 18, 2025

    Charged a lot of extra fees
    Read More >

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