Illinois-Iowa-Nebraska-Colorado

Originally booked a full-size SUV online, but they refused to provide one at the counter. They were very firm, only offering a small Dodge mini van. We had four people, three being women, and a lot of luggage. The reasons for booking a full-size SUV were for storage space and safety, as American roads are often either mountainous or desolate. Instead, they gave us a mini van. It was very disappointing. QEEQ's negotiation attempts were futile. The rental company only provided that one type of car. Before booking, I repeatedly confirmed with customer service that a full-size SUV would be available, and I paid in full. The difference in car models was significant. They didn't even offer a basic SUV. When dealing with QEEQ, they suggested alternatives like a Jeep Cherokee or Wrangler, which I would have accepted. After long discussions, the rental company still didn't offer even a Hyundai Santa Fe mid-size SUV. We wasted a lot of time, and my throat got dry from all the talking. We stood awkwardly in the rental office with no resolution. The rental company was very firm, and their manager just watched, making none of the staff willing to help. There was no sense of service, and it disrupted our plans, forcing us to change our hotel reservations.

Great service, no upselling.

Returning the car was very easy. There's no need to go to the counter; just follow the signs for 'rental car return' and drive to the Alamo location. Someone will wave you down to stop. They only check if the gas tank is full, then let you take their shuttle bus to the airport.

The car rental company is acceptable. Aside from the average customer service, the process is quite fast.

At pickup, the counter staff were aggressively upselling various insurances, and their attitude was arrogant and rude, making for a very bad experience. However, the service was excellent when returning the car.