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Alamo, Hilo International Airport Car hire

Alamo 3000+ ratings, 32 reviews

Hawaii - Hawaii Island, Hawaii, United States

8.9 / 10 Very good

Best Price Car Hire at Hilo Airport(ITO)

Last updated on: January 3, 2026

Alamo - Hilo International Airport Information, Car hire Instructions & Policies

Address

2350 KEKUANAOA ST, HILO, HI, 96720, US

Telephone

+18449130734

Pick-up Instructions

The Alamo - Hilo International Airport car hire location is in terminal

You can walk to the counter of Alamo - Hilo International Airport car hire.

Follow the signs to baggage claim, exit airport terminal to the Car Rental Area. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
06:30 -22:00
06:30 -22:00
06:30 -22:00
06:30 -22:00
06:30 -22:00
06:30 -22:00
06:30 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full Driving License issued in United States

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada
Vehicles rented in the United States can be driven in any state in the United States. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans,cargo van，luxury cars but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Please reach to the renting location directly for details on cross-border restrictions.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico
Depending on car models, bringing rental cars to below countries is not allowed:
Representative Car ModelsCountries

Hyundai Creta

Canada

Travel into Canada is allowed for renters 25 years and older with a credit card. Renters traveling to Canada can rent the following classes: Economy through Full Size cars and Minivans Only. So the this Vehicle class CFAR, would not be able to cross into Canada. No SUV\'s are listed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 200-300 for other car models.

USD for Chrysler Pacifica,

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Full to Full

Free Tank

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 km from Hilo Airport

105.1 km from Kona Airport

FIND ME A CHEAP RENTAL
Map view of Alamo Store Location
coordinates: 19.7147 -155.03948

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Alamo-Hilo International Airport-19642-store The Rental Desk
Alamo-Hilo International Airport-19642-store The Rental Desk
Guest Reviews

Total points： 8.9 / 10 Very good

  • Vehicle condition: 0.2
  • Vehicle cleanliness: 0.2
  • Spaciousness: 0.2
  • Counter staff: 0.2
  • Pick-up location: 0.2
  • Drop-off location: 0.2
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • J.Furukawa

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    カウンタースタッフはとても 迅速に対応してくれました。アラモだけ すごく混んでいたせいか、準備できる車を出してくれて、コンパクトを頼んでいたのに、カバンのサイズを見て大きめの車を出してくれた。とてもグレードのいい車で、最高だった。 旅行前に聞きたいことがあり、何度も連絡したが、電話は出てくれなかった。 返却はフルカバーだったからか、簡単なチェックで終わり、スムーズだった。
    Read More >

  • Belinda Alsop(p)

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Excellent service
    Read More >

  • Regan Child

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Big car rental company, great service, received a brand new car!
    Read More >

  • Yvonne Carllyle

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Rental and return process was very efficient. Great value for money and very friendly service.
    Read More >

  • Dylan Aldridge

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Tuesday, January 6, 2026

    The service attitude and car condition were good. However, the GPS had low battery and was set to Japanese, so I had to go back to the staff to reset it, which took some time and caused me to arrive at the hotel late.
    Read More >

  • Drew Berkeley

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Excellent service
    Read More >

  • Abel Pulitzer

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    I've rented a few times from Alamo already, and both the pickup and return process have been very quick and smooth.
    Read More >

  • Dominic Palmer

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Tuesday, January 6, 2026

    The car was very new, but you might not get the exact model you initially wanted. Usually, you have to pay for an upgrade. However, the upgraded car will exceed your expectations.
    Read More >

  • Eli Buck

    Hawaii - Hawaii Island

    2 /10 Poor

    Reviewed: Tuesday, January 6, 2026

    Read More >

  • Florence Tennyson

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Tuesday, January 6, 2026

    The pick-up and drop-off locations were not as stated on the booking form.
    Read More >

  • Elizabeth Longfellow

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    The car is new and the service is excellent.
    Read More >

  • Burton Dewar

    Hawaii - Hawaii Island

    4 /10 Average

    Reviewed: Tuesday, January 6, 2026

    Read More >

  • Daniel Alfred

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Tuesday, January 6, 2026

    The car rental company is right across from the airport exit, separated by only one lane, making it very convenient to find.
    Read More >

  • Xenia Browne

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    The rental location is right near the airport, less than a five-minute walk. We went the wrong way and wasted a bit of time, but luckily it was late, so there weren’t many people, and there was no need to queue. When picking up the car, the domestic rental company repeatedly reminded us to check if the American company added insurance. I specifically checked, and the company was very straightforward. They saw I had bought insurance domestically and did not try to sell any additional insurance. Returning the car was also convenient. We returned it at a different location, and it was hassle-free—just needed a receipt from the rental office. Fortunately, we kept ours. Moreover, this company didn’t require a deposit. The previous company required a $100 deposit to cover potential violations or damages. Maybe it was because we had comprehensive insurance this time. They mentioned that even minor scrapes would be handled by the insurance company, so there's no need to worry at all.
    Read More >

  • Moses Mark

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Tuesday, January 6, 2026

    The rental counter was right outside the airport, very close.
    Read More >

  • Liz Louise

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Tuesday, January 6, 2026

    Read More >

  • Renee Adolph

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Tuesday, January 6, 2026

    Read More >

  • Tina Judd

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Tuesday, January 6, 2026

    Read More >

  • Duncan Leacock

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Got the return date wrong in the system, but the company extended the rental by a day and refunded the extra cost after contacting customer service. Grateful for their understanding and considerate service. Felt very secure using their service.
    Read More >

  • Jacob Jennings

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Waited in line for 30 minutes
    Read More >

  • Humphrey Birrell

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Tuesday, January 6, 2026

    Not bad
    Read More >

  • Lynn John

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    No upselling, quick paperwork process, and the staff was extremely nice and welcoming. They upgraded our car for free!
    Read More >

  • Beatrice Daisy

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Pretty good, their English was understandable and the service was prompt.
    Read More >

  • Hugo Bridges

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Very satisfied! The person at the counter was a female trainee who wasn't familiar with the business or the vehicle. She gave me an old 2019 Chevrolet Tahoe, and the trunk couldn't fit my stuff. I went back to the counter and chatted with another experienced white male staff member. He apologized for giving me such an old car and upgraded me to a brand-new 2024 Jeep Grand Wagoneer! It’s 5.75 meters long, similar to a Chevrolet Suburban. It easily fit three 24-inch suitcases, a 22-inch suitcase, two carry-ons, and a bunch of backpacks.
    Read More >

  • Cliff McCarthy

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Very good
    Read More >

  • Claude Peter

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Tuesday, January 6, 2026

    I am satisfied. The pickup was very quick. I bought full insurance and they didn't push any additional sales. They provided the Jeep Wrangler 4WD as I reserved, even the grey color was the same, haha.
    Read More >

  • Booth Whittier

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Pretty good
    Read More >

  • Blake Morton

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Very good
    Read More >

  • Xenia Browne

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Excellent, will only choose Alamo in the future.
    Read More >

  • Scott Tate

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    The car rental service at Hiroshima Airport was excellent.
    Read More >

  • Gary Tom

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Pickup process was very quick.
    Read More >

  • Adam Bloomfield

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Excellent service.
    Read More >

  • Brian Clara

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Satisfactory
    Read More >

  • Bradley Jefferson

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.
    Read More >

  • Cecil Cronin

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Simple and efficient, no unnecessary delays.
    Read More >

  • Jerome Stephen

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Alamo was the first rental service after leaving the airport, making car pickup straightforward and convenient. The drop-off was at the same location. We opted for a full-tank fuel policy. The Wrangler felt a bit stiff but comes with four-wheel drive, perfect for exploring the Big Island. The reverse camera has guiding lines but requires manual setup.
    Read More >

  • Andy Carmen

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Tuesday, January 6, 2026

    Great
    Read More >

More Car hire Brands at Hilo Airport

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Where is the Car hire Store Location?

2350 KEKUANAOA ST, HILO, HI, 96720, US

What is the Telephone Number?

+18449130734

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The Alamo - Hilo International Airport car hire location is in terminal

You can walk to the counter of Alamo - Hilo International Airport car hire.

Follow the signs to baggage claim, exit airport terminal to the Car Rental Area. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.

What are the Accepted Cards as Payment Methods for this Car hire Store?

Can I Pick up Rental Cars with a E-voucher?

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

What are the Driver Age Requirements for this Car hire Store?

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 25 per day approximately.

What are the Driving Licence Requirements to Rent a Car from this Car hire Store?

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    Original Japanese Driving Licence + Dealer translation

    Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

  • For local renters, you need to bring:

    Full Driving License issued in United States

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    0.5 km from Hilo Airport

    105.1 km from Kona Airport

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