Very satisfied! The person at the counter was a female trainee who wasn't familiar with the business or the vehicle. She gave me an old 2019 Chevrolet Tahoe, and the trunk couldn't fit my stuff. I went back to the counter and chatted with another experienced white male staff member. He apologized for giving me such an old car and upgraded me to a brand-new 2024 Jeep Grand Wagoneer! It’s 5.75 meters long, similar to a Chevrolet Suburban. It easily fit three 24-inch suitcases, a 22-inch suitcase, two carry-ons, and a bunch of backpacks.
The service attitude and car condition were good. However, the GPS had low battery and was set to Japanese, so I had to go back to the staff to reset it, which took some time and caused me to arrive at the hotel late.
Big car rental company, great service, received a brand new car!
About QEEQ:10.0/10
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