YESAWAY, Phuket Airport Car hire

YESAWAY - Phuket Airport Information, Car hire Instructions & Policies

Address

222, Mai Khao, Thalang District, Phuket 83110

Telephone

+6676510388 / +66935825525

Pick-up Instructions

The YESAWAY - Phuket Airport car hire location is in terminal

You can walk to the counter of YESAWAY - Phuket Airport car hire.

1.If you arrive in Phuket by international flight. You can find yesaway Car Rental counter in the international terminal. 2. If you arrive in Phuket on a domestic flight. Please follow the airport signs and walk to yesaway Car Rental counter in the arrival hall on the Ground Floor of the international terminal through gate 8.

Drop-off Instructions

Please contact us 30 minutes in advance before returning the car. Drop-off location: Departure hall of the international terminal of Phuket International Airport (Designated parking space outside gate 8).

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59	06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 65 years old

Young Driver Fee applies at 21 - 22 years old with charge of THB 250 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

For local renters, you need to bring:

Full Driving License issued in Thailand

Additional Extras

To be updated

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 km from Phuket Airport

Hotels

3.3 km from Phuket Marriott Resort and Spa, Nai Yang Beach

22.1 km from Hyatt Place Phuket Patong

22.4 km from The Charm Resort Phuket

Other Landmarks

25.9 km from Chinpracha House

26.8 km from Clock Tower

FIND ME A CHEAP RENTAL

Map view of YESAWAY Store Location

coordinates: 8.1053402 98.305429

Guest Reviews

Total points： 8.8 / 10 Very good

Vehicle condition: 2.3
Vehicle cleanliness: 2.4
Spaciousness: 2.4
Counter staff: 2.4
Pick-up location: 2.3
Drop-off location: 2.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Y.Wai Chong
Phuket
9.6 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Like: Fuel economy. Clean interior. Minimum administrative work.
Dislike: Nothing.
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M K Valasalan
Phuket
9 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Like: Had a small mishap with the driver's side of the side mirror. Had a replacement vehicle for a top up of a small additional sum. The staffs ( 思思 and 田甜) were extra friendly.
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Ice.M
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Like: New car with low mileage. And the best part is they do provide car seat option with reasonable price.
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Y.Moon
Phuket
9.8 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Like: Friendly staff
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A.LING NAI KIET
Phuket
9.4 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Like: Free gifts ( bear and water bottles ), air conds is perfect.
Dislike: The GPS is blocking the view, tinted too dark and hard to see during night time
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Lester Yeong
Phuket
9.4 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Like: Easy to find, no frills, no fuss
Dislike: Not very friendly staff
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C.Koo
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Like: Quite easy and friendly . All done through Wechat.
Dislike: deposit of 15K baht turn me off when need 30 to 45 days to return.
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Anonymous
Phuket
9.7 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The car was top class and was super happy. Had a smooth experience.Not a small hiccup through out the trip. Only minor problem was communication at the counter. Would help if the people could speak better english.
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Fahd Zaheer
Phuket
7.7 /10 Good
Reviewed: Wednesday, January 7, 2026
Staff couldn't speak or understand English. Rest was good.
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L.Thioh
Phuket
9.3 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The car condition are good, easy to fond the booth and staffs are very friendly.. easy to get contact with the staff via wechat.. very helpful..
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O.Matadi
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The were great. I was late for my flight and they allowed me to drop off the keys at the desk without their normal inspection.
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M.Koay
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Car is new and the processof the getting the car and return is easy.
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C.Chan
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Great car condition... in fact the car that I got is only 1400km mileage. Very clean and good condition. Staff is helpful. Highly recommended.
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Satayu Pattarakijkus
Phuket
8.7 /10 Very good
Reviewed: Wednesday, January 7, 2026
staff is nice but not up to the professional standard
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Anonymous
Phuket
5.7 /10 Average
Reviewed: Wednesday, January 7, 2026
Caters for Chinese customers. Car provided was a bit old with more than 70k on the clock. Normally this would have been OK but unfortunately it seems the car did not receive enough tender, love and care. So I felt it could fail at anytime which is not what you want with a hire car.
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Teh
Phuket
7.7 /10 Good
Reviewed: Wednesday, January 7, 2026
Overall services are good. The car battery out after we left the car without using for a day. We only found out when we planned to go out, we've waited almost an hour to get this solve due to raining day. Anyway, we are satisfied with the services provided by Yesaway. Keep the good job. Thanks.
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Bank
Phuket
5 /10 Average
Reviewed: Wednesday, January 7, 2026
Avoid this choice if you have another. Pick up time is very slow, almost 1 hour waiting. There is no pick up counter at domestics arrival hall, you have to walk to International terminal to find their counter. Sum up, avoid this choice if you have another.
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R.Mahtani
Phuket
9.7 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The overall experience was great. The counter staff at Phuket airport were quick polite and very friendly. If you are going for a car rental you can easily go with Yesaway without any doubts.
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Albert Sim
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The car is what we expected. Pick-up and drop off are smooth and fast. Checking the vehicle together with the staff. They will tell you where are the previous dent or scratch mark and you took photos first. They spoke Chinese very well.
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S. Patil
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
VERY GOOD customer service. The counter staff were extremely helpful. We had a bit of a trouble finding the drop off location on Google maps and went to the wrong place. The counter staff ran to the place where we stopped the car to help us avoid fine for illegal parking..
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Pisut
Phuket
5.3 /10 Average
Reviewed: Wednesday, January 7, 2026
Car condition is very poor, too old
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T.P
Phuket
8.7 /10 Very good
Reviewed: Wednesday, January 7, 2026
No yesaway counter at domestic terminal.
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C.CHUN KIT
Phuket
9 /10 Excellent
Reviewed: Wednesday, January 7, 2026
If washed the car before our pick up that would be better.
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M.Bleach
Phuket
6.3 /10 Average
Reviewed: Wednesday, January 7, 2026
The car looked and presented well - however, there was an issue with the gears and it had difficulty accelerating which was dangerous when overtaking. As we did a lot of travelling this became very frustrating. If the car had been checked before delivery it would most definitely have been noticeable. The most frustrating and in my view unprofessional matter was the deposit. It was not returned to me upon return of the car in same condition as confirmed by staff. They then told me i had to wait 1-2 months for the deposit to be returned. I rented many times with Eurocar, Avis and Hertz and every time my deposit is returned immediately. Usually they simply zero out the original charge held as a deposit not an acutal charge to the car, similar as hotels do when you check in. However, the deposit has been charged directly to my Citibank card and i am not paying interest on that and as of today my deposit has not been returned. I am more than angry about this as it was not mentioned either when making the booking or when the deposit was taken at the counter. Can someone please explain this unethical practice & also please confirm my deposit is returned immediately - this is not acceptable.
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R.Piyanantapat
Phuket
8.7 /10 Very good
Reviewed: Wednesday, January 7, 2026
Good service good car
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Harish Narasimhamurthy
Phuket
8.3 /10 Very good
Reviewed: Wednesday, January 7, 2026
It was pretty easy process, I had to produce my passport n driving license, they make a contract copy n I had to sign it n then go to pick up area n inspect the vehicle n start n driving. No hassles at all. I had prepaid the rental n complete insurance coverage, nothing extra I had to pay. Only 10k security deposit I had to make. Yesaway staff were very friendly n helpful. Only difficult part was communication since their English accent is very difficult for us to understand.
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S.Moore
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
The counter staff were excellent
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Shivangi Gupta
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Car was excellent...and there was no hassle while picking up of car and dropping off. however the security deposit of 10000THB has not yet been refunded by yesaway. They said within 30 days of drop off money will be refunded and we did the same on 9th october. Its 11th November now and there is no sign of refund.
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Vince Jathanna
Phuket
9.3 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Yesaway counter is strategically located as soon as you get outside the staff is super courteous and explains every thing in detail which is needed
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Anonymous
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Good service.
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Fady Hanna
Phuket
7.7 /10 Good
Reviewed: Wednesday, January 7, 2026
Car is good, new, slightly less clean than the exact same car in Bangkok. The agent at the drop off was rude though. Counter is in the international terminal so if arriving domestically you need to exit, walk across the parking, and go to international terminal.
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C.Akarachaimongkol
Phuket
9.3 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Yesaway's staff so nice. Thank you for take care my family.
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S.Wan
Phuket
9.7 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Counter staff were very helpful.
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C.La Grange
Phuket
9 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Don't know what the difference is between yesaway and Easyrent??!! I rented another car for infinitely less hassle, infinitely less (x10) bureaucracy, much smaller lien on my card and able to use any card debit or credit, let alone a card with my name on it. Staff less like government functionaries etc. You and Avis et al have got the slots in the terminal tied up and good for you, but it sure limits competion, bad for me. Off course now know that there are alternatives to you and ...... on my future regular visits to Phuket.
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P.Sittakaradech
Phuket
8.7 /10 Very good
Reviewed: Wednesday, January 7, 2026
Staff was very helpful.
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C.BOND
Phuket
6.3 /10 Average
Reviewed: Wednesday, January 7, 2026
we got a car with smell smoke so strong. The staff informed us if we return with smell then they will charge us 5000 THB but why didn’t staff check the car before hand to the customer. Pick up car process also took long tike compare to another company.
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C.Hattingh
Phuket
7 /10 Good
Reviewed: Wednesday, January 7, 2026
They didn't have the car that I was 'guaranteed' to get available.
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J.Chapman
Phuket
9.7 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The staff was very helpful and even helped to check the car for scratches and dents. Very proactive, very friendly.
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R.TAHIR
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
A bit troublesome after booking wben we were required by vendor to send photo of credit card. Worried if it was a scam
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Anonymous
Phuket
9.3 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Good staff, very professional. They supplied you with umbrella, car charger etc.
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D.Chung
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Staff was really nice and fast.
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Matt PIERCY
Phuket
8.3 /10 Very good
Reviewed: Wednesday, January 7, 2026
We were cery pleased. The airport return was not easy.
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S.Imjongjairak
Phuket
7.3 /10 Good
Reviewed: Wednesday, January 7, 2026
Need to do tire and wheel check up. Tire are so bad. A car is not balance and can be slip when driving in the rain
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Rajesh Kabali
Phuket
9.7 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Thanks for the car. I had to drive without music (only FM at times). Bluetooth is not there in the card, usb cable was not detected for any of our phones. Others than that, nice experience.
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J.Lee
Phuket
7.3 /10 Good
Reviewed: Wednesday, January 7, 2026
We got to Phuket 7:40pm and the counter was closed. Had to call to meet the agent who was at the carpark. Fast and quick getting the car. BUT be very careful to inspect the vehicle for damages and point out every dents as on return they will try find something wrong to charge you. I had taken a video and luckily the previous client left their Invoice in the car and managed to prove the damage was already there before us. Vehicle well cleaned and in good condition.
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Kushal Majithia
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very easy and hassle free process of getting the car from the team. Minimal documentation work as well and quick handover of the car at the Phuket airport. Everything good about the car as well. They gave me a Toyota Vios as promised. Also the return of the car was easy. Very good car rental for your next trip!!
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J Cheung
Phuket
8.3 /10 Very good
Reviewed: Wednesday, January 7, 2026
Rental company that you can rely on based on my last experience. If you want to have worry free self drive trip, it is highly recommended to include AXA full insurance cover.
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Jodie Vaughan
Phuket
6 /10 Average
Reviewed: Wednesday, January 7, 2026
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Beau Bentham
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Pretty good
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Susanna Tomlinson
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Extremely satisfied. At around 3:00-4:00 AM, the staff proactively contacted me. We waited for our luggage for almost half an hour, and they waited there too with a very good attitude! When returning the car, it was busy, but the staff's attitude was still very good and they even drove us to the hotel. The service was impeccable and I am very satisfied! Thanks to Yesaway and the QEEQ platform for this car rental experience! Kudos, and I will come back to you again!
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Wayne Franklin
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied, good attitude, new car, much better than Shenzhou.
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Corey
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Honestly, it doesn't feel as convenient as the previous off-airport location. The current store is too small. Returning the car is also less convenient. It used to be easy to find the store, but now with returns at the airport, not being familiar with the area, I circled around several times before finding the drop-off point.
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Felix Brown
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Pick-up and drop-off were very smooth, and the process was super fast! The rented car was very new and beautiful, extremely satisfied!
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Penelope Charley
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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Eve Walpole
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very convenient and fast service, excellent attitude
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Yehudi Back
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Extremely reliable company, the cars are very new and the interiors are very clean.
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Winni Law
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Simple process and fast handling.
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Vita Hugh
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
A very convenient car rental experience, just at the exit, with simple procedures. By the time the paperwork was done, the car was already waiting outside. The inspection process was thorough, with the staff pointing out small scratches I hadn't noticed and suggesting to take photos for record. Great service! Returning the car took just a minute, making it a highly efficient and pleasant rental experience. Extremely satisfied!
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Cora Hume
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The staff were very enthusiastic and efficient.
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Genevieve
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very fast service
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Joyce Bradley
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Punctual pickup and drop-off, and I gave a tip.
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Cora Caroline
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Pick-up and drop-off are at the airport, very convenient.
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Xenia Browne
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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Justin Maugham
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very convenient, great service. The process of picking up and returning the car was very fast. I will come again next time.
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Alice Philip
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Reliable car rental company
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Dorothy Hansom
Phuket
6 /10 Average
Reviewed: Wednesday, January 7, 2026
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Sheila Warren
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
A great experience – simple, fast, and convenient!
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Hugo Bridges
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
It was a very smooth car rental experience. Although the battery died because I forgot to turn off the overhead light, the insurance company quickly provided free roadside assistance. Later, a motorcycle grazed the car leaving a small scratch, but there were no issues. I'm just puzzled why there was still a faint smell of durian in the trunk despite it being well-packed, almost resulting in a 5000 baht fine.
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Calvin Joan
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very good, will be my first choice for future international travel
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Hedda Babbitt
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The airport has a very prominent store. As I wasn't picking up the car on the first day, I specifically asked about some car pickup details, and the staff were very friendly and helpful.
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Maureen Ruskin
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Great, located right at the airport arrivals, very convenient.
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Isabel Jim
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The service was great. I filled in the wrong time when placing the order, so there was a slight wait, but the procedures were handled quickly.
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Milo Ruth
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Excellent service, detailed answers to questions
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Harriet Finn
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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Julie Richard
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
I arrived ahead of the scheduled pickup time but was informed that the car had not yet arrived. After the scheduled pickup time, I still had to wait more than half an hour to get the car because the previous user didn’t fill up the gas tank and had to refuel, which caused the delay. Eventually, they extended the return time by half an hour.
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Arthur Norton
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Satisfactory
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Arlene Christopher
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Overall service was great. I left in a hurry and forgot my driver's license in the car. The customer service contacted me and mailed it back. It should arrive in a few days.
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Zora Josh
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The service was excellent. They clearly explained all the issues with the car, and the pickup document was very well marked. All questions were answered patiently, no waiting, quick pickup.
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Jennifer Sapir
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Friendly attitude, answered all questions
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Donahue Rudolph
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Perfect score
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Faithe Peggy
Phuket
6 /10 Average
Reviewed: Wednesday, January 7, 2026
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Neil Margaret
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied. I rent from this company every time I come to Phuket. Great service, professional, and the pick-up and drop-off process is quick and convenient.
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Gill Christ
Phuket
4 /10 Average
Reviewed: Wednesday, January 7, 2026
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Parker O'Connor
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Picking up the car was very simple and convenient
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Sherry Electra
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Arrived at the airport at 11 AM. The service was very warm. The guy who inspected the car even drove me out of the parking lot.
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Olivia Jeremiah
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
The wait time was not too long, easy to find.
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Sarah Whyet
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Having Mandarin-speaking staff made the entire car rental process more reassuring.
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Samantha Hornby
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Great service.
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Jonathan Sawyer
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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Bruce Hood
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The staff was very friendly, and both pickup and return were quick. Great service!
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Cathy Dobbin
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Everything went very smoothly and quickly, and the service was great. We had some issues withdrawing money from the ATM and needed a Thai translator. The Yesaway staff called the bank for us, which was very helpful.
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Rodney Elsie
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The car was very new, the staff were very friendly and detailed. It was a perfect trip. I will definitely choose you again for future travels abroad.
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Kim Bennett
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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Evelyn Gallacher
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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Diana Bert
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Good, the top choice for car rentals in Thailand.
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Abner Timothy
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied with the service attitude, deserves praise.
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Frances Browning
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied with the service attitude, commendable.
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Poppy Sidney
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Great service, very attentive!
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Megan Marjory
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied! Extremely satisfied!
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Page Rhys
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied. The Yesaway staff had a great attitude, were very friendly, explained everything clearly, and the queue time was short!
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Vivien Pritt
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Both pickup and return processes were very smooth.
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Marsh Price
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Excellent
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Lucy Wyat(t)
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Excellent service
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Ives Cooper
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The service personnel were very satisfactory, they answered calls promptly, and followed up on accidents in a timely manner. The car had been cleaned and was very tidy, but it was old with some scratches and dents. The left front bumper was slightly detached initially, and since we had an accident ourselves, the previous damage was attributed to us.
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Scott Tate
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
I rented a car in Phuket from July 25th to 28th and extended for another day on the 29th. The store was easy to find, marked with a purple YESAWAY sign, and the process for picking up and returning the car was quite convenient. However, I booked a Nissan Sunny online, but was given another Nissan model, AMLERA, which was quite old and had driven over 100,000 kilometers. When I picked up the car, I was informed that it had a 1.2L engine, which is relatively small. Given the hilly and mountainous roads in Phuket, I asked the staff how a small-engine car would fare. They assured me it would be fine and that even with six people it could handle the climb to the Big Buddha. So, I took the car. However, the uphill roads from Phuket Airport to Phuket Town and Patong Beach were numerous and steep, and even with just my family of three (my 12-year-old child is not heavy), the car struggled significantly. It was really difficult to climb the longer, gradual slopes, which made me feel the car wouldn't make it. Phuket's roads are narrow with only two lanes, and the car could only go a few miles per hour uphill, while motorbikes zoomed past us. It was too hard. One day we planned to visit the Big Buddha, but the car couldn't make it up the steep hill. It stopped in the middle, and even started to roll back a bit, which was terrifying. I had to brake and slowly turn around to go back down. This car really disappointed me. Other than that, everything was fine, but you definitely need to rent at least a 1.6L car in Phuket, otherwise, it's not feasible.
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Renata Tate
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
Very satisfied! Excellent service.
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Reginald Thoreau
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Simple and easy procedures, clear and understandable.
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Xenia Browne
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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James Whitman
Phuket
4 /10 Average
Reviewed: Wednesday, January 7, 2026
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Sigrid Luke
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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Jesse Lamb
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Friendly service
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Martin Richardson
Phuket
2 /10 Poor
Reviewed: Wednesday, January 7, 2026
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Nicola Billy
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The claim application always prompts me with an illegal operation message.
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Vivien Pritt
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
We arrived at the airport at around 4 am, no queue, and the staff were very enthusiastic and actively helped us with the procedures, car pickup, and inspection. The whole process took about 15 minutes. Thumbs up.
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Catherine Connor
Phuket
6 /10 Average
Reviewed: Wednesday, January 7, 2026
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Ivy Eliot
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
I have rented with YESAWAY many times, their service is excellent!
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Madge Walter
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very noticeable when exiting the airport, the process was fast, the car was already started and had the AC on waiting outside. This whole process gets a perfect score.
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Alma Hubbard
Phuket
4 /10 Average
Reviewed: Wednesday, January 7, 2026
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Taylor Cook(e)
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied
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Beryl Wollaston
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The service staff were excellent.
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Benson Beaufort
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
Smooth communication
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Sebastiane Roger
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very good
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Nathaniel Kell(e)y
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Excellent
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Kennedy Samson
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied, everything went smoothly. We had an accident where someone else hit us, but since we were rushing to catch a flight, we didn't handle it and just left. They handled the car return without any questions. Love it! From now on, I will always buy full insurance and recommend everyone to get full coverage as well. Driving in unfamiliar places can be risky.
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August Bessemer
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Satisfied. The day before returning the car, I had a minor collision with a local car. Since I bought full insurance, the procedures were quite simple.
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Tab Halifax
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied, the staff was a very lovely Thai sister, and her way of speaking was quite funny~
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Hannah Laurie
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
The service at noon was excellent.
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Gabrielle Tuttle
Phuket
4 /10 Average
Reviewed: Wednesday, January 7, 2026
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Fanny Nell
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied
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Bertram Nahum
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The reception was very warm and courteous.
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Mick Flower
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
The store is on the right as soon as you exit customs. Quick check-in and easy car return.
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Suzanne Clarissa
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Exceptional service
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Wright Jasper
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
First-time rental, very satisfied. Both pickup and drop-off were extremely convenient.
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Nora Keats
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Great company
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Cornelius Webb
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
This company is really great.
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Adolph Julius
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The company's service attitude was very good. Just be mindful of the insurance options when choosing the price. You can buy insurance from the car rental company or the QEEQ platform.
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Amy Jordan
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Overall quick and efficient. The process was fast and I will use it again next time.
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Gail Benjamin
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very good
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Odelette Effie
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Satisfied
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Sandy Jenny
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied
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Ingram Matthew
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Smooth communication
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Paul Jerome
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied, highly recommend. Remember to upgrade to full insurance at the store
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April Daniel
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The car is very new, with only a little over ten thousand kilometers.
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Nat Henrietta
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
The car was brand new with only 54 kilometers driven.
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Olivia Jeremiah
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied.
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Pag Christiana
Phuket
6 /10 Average
Reviewed: Wednesday, January 7, 2026
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Beatrice Daisy
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Driving by yourself is very convenient.
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Kennedy Samson
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
It was a very good experience.
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Gregary Mansfield
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied, smooth communication.
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Chester Yonng
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The overall service was quite good, with both pickup and dropoff being efficient.
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Susanna Tomlinson
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very good.
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Benson Beaufort
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied
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Alvis Abe
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied
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Nelson Jerry
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied
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Hulda Hutt
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied
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Mike Sally
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied.
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Wallis O'Casey
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The car was very clean.
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Jeff Cronin
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Excellent
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Alva Arabella
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Great service. Fast and efficient.
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Lennon Lowell
Phuket
6 /10 Average
Reviewed: Wednesday, January 7, 2026
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Geraldine Evan
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Simple and efficient!
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Cecilia Arnold
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Overall very satisfied, giving a five-star rating.
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Jamie Wolf
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
It's alright.
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Giles Geoffrey
Phuket
6 /10 Average
Reviewed: Wednesday, January 7, 2026
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Dave Winifred
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Satisfied
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Ophelia Housman
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Apart from the car being slightly old with over 90,000 kilometers, everything else was perfect.
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Pearl Sailsbury
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied, kudos to you!
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Marian Jessie
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
The partner store of QEEQ has the QEEQ logo. The staff were enthusiastic and efficient. Both picking up and returning the car took only ten minutes. The car was relatively new with an odometer reading of just over 20,000 kilometers. They even provided a phone holder, charging cables, and an umbrella with the car, which were very practical. With a self-driving trip, you can fully control your pace. Highly recommended!
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Penny Senior
Phuket
8 /10 Very good
Reviewed: Wednesday, January 7, 2026
Good service.
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Blair Ramsden
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Satisfied
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Tiffany Emma
Phuket
10 /10 Excellent
Reviewed: Wednesday, January 7, 2026
Very satisfied, I come here often.
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