Europcar, Auckland City Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Auckland City Information, Car hire Instructions & Policies

Address

73 SHORTLAND STREET, 1010, AUCKLAND, NORTH ISLAND, NEW ZEALAND

Telephone

+64093795080

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -16:00	08:00 -16:00	08:00 -12:00	08:00 -12:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 18 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full Driving License issued in New Zealand

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Europcar vehicles are not permitted to travel on the ferry. For this reason we operate the inter-island travel service, whereby, the car is left at one ferry terminal and another car is waiting for you at the ferry terminal on the other island. Europcar only allows customers to exchange their vehicle once for cross-island travel，and does not support multiple vehicle exchanges between islands. Please contact Europcar no later than 5 days prior to your ferry crossing.Email: info@europcar.co.nz

Ferry Transportation: Not Allowed

Europcar does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

17.5 km from Auckland Airport

Railway Stations

0.3 km from Britomart Train Station

Hotels

0.3 km from Avani Metropolis Residences

0.3 km from Grand Mercure Auckland

0.6 km from Star Victoria Serviced Apartments

Other Landmarks

0.6 km from Sky Tower

1.8 km from Auckland Harbour Bridge

3.2 km from Mount Eden Domain

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: -36.847 174.7696

Guest Reviews

Total points： 8.4 / 10 Very good

Vehicle condition: 5.1
Vehicle cleanliness: 4.9
Spaciousness: 5.3
Counter staff: 4.1
Pick-up location: 4.8
Drop-off location: 4.9
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Karthikeyan
Auckland
9.8 /10 Excellent
Reviewed: Saturday, January 18, 2025
Like: Had small scratches. The staff didn't bothered even. Since I had full insurance, wanted to make clear documenting. Suggest to gain full insurance for little extra and be in full relax mode.
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Michel S.
Auckland
9 /10 Excellent
Reviewed: Saturday, January 18, 2025
The service at Europcar was fast and efficient. Since they didn't have my booked car model, I received an upgrade which was a very pleasant surprise. I booked a Toyota Highlander and received a brand new Mercedes GLC. I loved it!
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Kartik Bhalla
Auckland
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Upgraded & well maintained..!!
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Tom Kwok
Auckland
7.3 /10 Good
Reviewed: Saturday, January 18, 2025
I have even spent more money to book my desire medium SUV car with brand Chevrolet Equinox. However, I could only be offered a Holden Commodore (not a SUV at all) when I picked up my car. The staff explained to me that the car was broken in accident. Anyway, I known accident is unavoidable, but I wonder why don't the staff arrange similar car for me? Its totally not a sport car type that I wanted. And no any notification to me, and I have no better choice other than that. So disappointed to my trip in these few day. Hopefullly it has not affected my trip, but feel something lose. But the staff services are good overall!
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S.Zena
Auckland
8.7 /10 Very good
Reviewed: Saturday, January 18, 2025
Basically service was good. There were two staff working. One was super helpful and friendly, the other needs more training, I think. He didn’t know how to install the child car seat. We ordered a car seat in advance, so we were a bit annoyed to find that it hadn’t been installed before we arrived to pick up the car. Other than that we had a very good experience.
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Anonymous
Auckland
7 /10 Good
Reviewed: Saturday, January 18, 2025
It was a terrible experience when you pay for a small SUV and you get a sedan and you are told its a similar vehicle. The staff had no interest or care, all they kept saying is it has 5 seats and can hold your bags.
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K.Smith
Auckland
9 /10 Excellent
Reviewed: Saturday, January 18, 2025
Disappointed as they have overcharged me. Booking was for NZ$316.83 (AU$302.83) + $200 bond, So AU$502.83 was frozen on credit card. But when I returned the car they charged my card with NZ$373.83 instead of the $316.83, petrol was filled there was no reason to take any extra. Invoice still has not been supplied despite requested. Further they were still holding the AU$502.83 a week later in pending as well as being paid on the 17th for the car. So they had double dipped my card for 5 working days overdrawing it as well as taking an extra $57 with no explanation.
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B.Zheng
Auckland
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Booked a Kia Cerato, the staff gave me an Audi A1. Really surprised me. Feeling this is the best rental company in the world.
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Taina Digia
Auckland
9.7 /10 Excellent
Reviewed: Saturday, January 18, 2025
Nice car, well maintained and the service was superb
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Charles
Auckland
7 /10 Good
Reviewed: Saturday, January 18, 2025
Cuando llegue a la oficina el coche no estaba preparado y tuve que esperar un buen rato hasta que lo trajeron. Por dentro tenía algunas puntadas de bolígrafo
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M.Zamora
Auckland
9.7 /10 Excellent
Reviewed: Saturday, January 18, 2025
Autos muy modernos y seguros, atención en el mostrador muy amable y simpática.
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Oliver Penn
Auckland
8 /10 Very good
Reviewed: Saturday, January 18, 2025
Quick processing
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Lionel Johnson
Auckland
6 /10 Average
Reviewed: Saturday, January 18, 2025
Okay
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Gwendolyn Elinor
Auckland
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The service is quite good.
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Cara Garden
Auckland
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
This was my first time renting a car abroad. I have to say, their service is impeccable. Even though there was a language barrier, we had a translator, so there were no issues at all.
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Cedric Flynn
Auckland
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied
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Jonas Wilson
Auckland
2 /10 Poor
Reviewed: Saturday, January 18, 2025
The car model didn't match, it was downgraded.
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Pamela Crofts
Auckland
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Satisfied, the car was much better than reserved.
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King Ford
Auckland
8 /10 Very good
Reviewed: Saturday, January 18, 2025
The staff didn't explain clearly and added the cost of a full tank of fuel, but it was refunded after negotiation.
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Elma Ferdinand
Auckland
10 /10 Excellent
Reviewed: Saturday, January 18, 2025
Very satisfied
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