10 /10 Excellent
Reviewed: Monday, March 3, 2025
Like: I just love this car
Dislike: No faults to mention
Read More >9.7 /10 Excellent
Reviewed: Monday, March 3, 2025
The car was just what we required.Great to drive and very clean and tidy.
Read More >7.7 /10 Good
Reviewed: Monday, March 3, 2025
To pay the huge price for 2 days car hire a GPS should be accessible in the car at no extra charge.
Read More >7.7 /10 Good
Reviewed: Monday, March 3, 2025
Waited too long to get the car and staff were not very helpful.
Read More >Christian Kelbrick
Auckland
6.3 /10 Average
Reviewed: Monday, March 3, 2025
Disappointing. I have raised a complaint about Europacar.
I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.
Read More >7.3 /10 Good
Reviewed: Monday, March 3, 2025
New car. Low kms.
Engine Size not shown on Website
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious.
It took awhile to queue to pick up the car. I think it could do it better with more staffs.
Read More >7.7 /10 Good
Reviewed: Monday, March 3, 2025
There weren’t any spaces to park the car at the rental return at the Wellington airport.
Read More >8.7 /10 Very good
Reviewed: Monday, March 3, 2025
We arrived to find the car we had booked wasn’t available
They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with
When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers.
We ended up taking the people mover as we had two small girls with us
The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car
It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all
Read More >7.7 /10 Good
Reviewed: Monday, March 3, 2025
The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.
Read More >9.3 /10 Excellent
Reviewed: Monday, March 3, 2025
The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.
Read More >7.3 /10 Good
Reviewed: Monday, March 3, 2025
When traveling through NZ, was NEVER told that needed to change cars at the ferry, between the north and south island. Had to change all my ferry bookings at the last minute. Absolute nightmare of an experience and neither Europcar nor Easyrentcars.com wanted to take the blame for the lack of notice. VERY unimpressed with both. Would have rented from other companies if rentals hadn't been sold out.
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
Smooth and easy
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
worked good !
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
Some confusion as to where to pick up the car from, Domestic or International. Took a long time to get processed. Instructions to go to car pick up point were confusing but finally worked it out.
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
The Kia was in excellent condition and the latest model. However:
Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount.
It follows I was mislead in relation to having to pay extra for sat nav.
The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere
Read More >7.3 /10 Good
Reviewed: Monday, March 3, 2025
We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost.
Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well
We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid.
After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage.
So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked.
We delayed three hours in car rental situation so we have to skipped some program to catch up the rest.
It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future
Regards,,
Sannpat Rattakham
Read More >9.3 /10 Excellent
Reviewed: Monday, March 3, 2025
Bonjour nous avons eu un problème non pas avec le véhicule upgtafé ( payant) électrique mais avec l'impossibilité de recharger aux bornes car il faut télécharger des applications uniquement disponibles sur le store NZ. Donc on s'est retrouvé coincé à Hamilton avec l'obligation de retourner à Auckland et de changer de véhicule pour du diesel !!! En revenant à l'aéroport ( une journée de perdue) le personnel d'Europcar à reconnu que l'information pour obtenir une application spéciale permettant de recharger aux bornes pour les non résidents en Nouvelle-Zélande louant chez Europcar ne nous avait pas été transmise. Pire, le jeune homme au départ nous avait dit qu'il suffisait d'une carte bancaire pour recharger aux bornes partout en Nouvelle-Zélande, ce qui est absolument impossible. Reconnaissant leur erreur, ils nous ont donné un Pick up ford Ranger diesel à la place, très bon véhicule mais dont nous n'avions pas vraiment besoin pour 2 alors que nous souhaitions le remboursement de la journée perdue pour revenir à Auckland avany que la charge de la batterie ne soit épuisée. À noter que nous sommes restés plus d'une heure au téléphone avec l'assistance europcar avant de décider de retourner à Auckland et que les 3 personnes qui se sont succédées ont été incapables de donner la bonne information et de résoudre le problème. L'upgrade nous a coûté plus du double et nous sommes vraiment déçus que leur erreur n'ait pas été financièrement prise en compte. En revanche, rien à dire du côté de qeeq.com dont le service et l'application sont formidables.
Read More >8.7 /10 Very good
Reviewed: Monday, March 3, 2025
素晴らしい最新の車でした。
荷台や室内に前者の残したボトルなどがあった。
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
They provided a new model Mitsubishi SUV with good performance. The pickup process at the airport was convenient and efficient.
Read More >6 /10 Average
Reviewed: Monday, March 3, 2025
Overall, the customer service is efficient and the staff are attentive.
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
Easy pickup, brand new car provided, excellent service.
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
QEEQ is very responsible and great
Read More >6 /10 Average
Reviewed: Monday, March 3, 2025
Pickup at Auckland Airport on the North Island was quick, but it was slow at Picton Terminal on the South Island.
Read More >Valentina Bethune
Auckland
10 /10 Excellent
Reviewed: Monday, March 3, 2025
Very good, convenient, fast, good attitude, recommended
Read More >2 /10 Poor
Reviewed: Monday, March 3, 2025
Poor service, waited a long time, constant upselling, the car had only 3/4 tank of gas. Ordered a booster seat but got a child seat instead, with no refund.
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
Great experience. The car was clean and almost new. Very comfortable!
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
Everything was great. Picking up and dropping off the car was convenient with no inspections, showing full trust. I wanted to give 5 stars, but during pickup, they convinced me to buy what seemed like battery insurance. My English isn't good, so I didn't understand and paid an extra 100 NZD even though I had already bought full insurance!
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
There was almost no one when I arrived, so I didn't have to queue. It appeared to be a South Asian lady who arranged my order. She was friendly and enthusiastic, and provided detailed instructions on the return location and process in Wellington.
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
Excellent service, no queues.
Read More >Mirabelle Ingersoll
Auckland
10 /10 Excellent
Reviewed: Monday, March 3, 2025
Great service attitude. Although I don't understand English well, they patiently used a mobile translator to communicate.
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.
Read More >2 /10 Poor
Reviewed: Monday, March 3, 2025
There is information asymmetry between the outlets. They promised something to the customer but couldn't fulfill it, claiming there were no cars available.
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
The service attitude was great and the explanation was very clear.
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
Very professional
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
Very good
Read More >2 /10 Poor
Reviewed: Monday, March 3, 2025
The service attitude was not very good, and no one guided us to the car. They also didn't specifically emphasize how to handle the return if it was outside business hours, which left us in a passive situation. The overall experience was not very good.
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.
Read More >2 /10 Poor
Reviewed: Monday, March 3, 2025
This experience was very poor; they couldn't solve my problems properly. They kept shifting the responsibility to the car rental company. I rented the car from your platform, not directly from the car rental company, so of course, I would come to you when there's an issue. How you communicate with the car rental company is not my concern. They just shirk responsibility and don't want to take any. This rental completely messed up my travel plans. I will not rent a car from this platform in the future, nor will I recommend it to people around me.
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
Pretty good
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
The car was very new
Read More >8 /10 Very good
Reviewed: Monday, March 3, 2025
Satisfied
Read More >6 /10 Average
Reviewed: Monday, March 3, 2025
Switched to a Ford Mustang Mach-E, and the condition was average.
We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)
10 /10 Excellent
Reviewed: Monday, March 3, 2025
Excellent Employee at the Auckland airport and the Wellington airport! Car was amazing!
Read More >10 /10 Excellent
Reviewed: Monday, March 3, 2025
Awesome!!
Read More >2 /10 Poor
Reviewed: Monday, March 3, 2025
NEVER AGAIN EUROPCAR!
They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!!
Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available.
Get Europcar out of your system!
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