Europcar, Auckland International Airport Car hire

Europcar - Auckland International Airport Information, Car hire Instructions & Policies

Address

AUCKLAND INTERNATIONAL TERMINAL, 2150, AUCKLAND, NORTH ISLAND, NEW ZEALAND

Telephone

+6492750066

Pick-up Instructions

The Europcar - Auckland International Airport car hire location is in terminal

You can walk to the counter of Europcar - Auckland International Airport car hire.

Exit the arrivals area via Door 8 and cross the pedestrian crossing. Follow the 'Car Rentals' signs which will take you to the Europcar office located on the Ground Floor of the Auckland Airport Transport Hub.

Drop-off Instructions

Stay in the right lane of Tom Pearce Drive as you approach the terminal and follow the 'Rental Returns' sign. You will then see the entry of the Car Rental carpark on the left where you can park in any of the Europcar sign posted bays located near the car rental offices. For out of hours returns (international only), drop the key in the key return box on the exterior of the Europcar car rental office.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59	00:00 -02:00 06:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 18 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

For local renters, you need to bring:

Full Driving License issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.

Vehicles cannot travel on ferries. Europcar offers an inter-island service: return the car at one terminal and collect another on the next island. Only one exchange allowed per rental. Contact info@europcar.co.nz at least 5 days before ferry crossing.

Ferry Transportation: Not Allowed

Europcar does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Third Party Liability Insurance Excess:

AUD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 km from Auckland Airport

Railway Stations

17.9 km from Britomart Train Station

Hotels

3.7 km from Naumi Auckland Airport

8.5 km from Allenby Park Hotel

16.4 km from Waldorf St Martins Apartments Hotel

Other Landmarks

14.4 km from Mount Eden Domain

17.8 km from Sky Tower

18.1 km from Auckland Harbour Bridge

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: -37.0045 174.7821

Location Images

Europcar-Auckland International Airport-9054-telegraph

The Sign

Europcar-Auckland International Airport-9054-store

The Rental Desk

Guest Reviews

Total points： 7.8 / 10 Good

Vehicle condition: 3.4
Vehicle cleanliness: 3.1
Spaciousness: 3.0
Counter staff: 2.3
Pick-up location: 2.8
Drop-off location: 2.8
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

S.Puleosi
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Like: I just love this car
Dislike: No faults to mention
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N.Jones
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, January 6, 2026
The car was just what we required.Great to drive and very clean and tidy.
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S.LYON
Auckland
7.7 /10 Good
Reviewed: Tuesday, January 6, 2026
To pay the huge price for 2 days car hire a GPS should be accessible in the car at no extra charge.
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I.Duley
Auckland
7.7 /10 Good
Reviewed: Tuesday, January 6, 2026
Waited too long to get the car and staff were not very helpful.
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Christian Kelbrick
Auckland
6.3 /10 Average
Reviewed: Tuesday, January 6, 2026
Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.
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A.Tolley
Auckland
7.3 /10 Good
Reviewed: Tuesday, January 6, 2026
New car. Low kms. Engine Size not shown on Website
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Y.Ho
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
The car was expected my expectation in a positive way as I was upgraded to a larger SUV which is nice and spacious. It took awhile to queue to pick up the car. I think it could do it better with more staffs.
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DD
Auckland
7.7 /10 Good
Reviewed: Tuesday, January 6, 2026
There weren’t any spaces to park the car at the rental return at the Wellington airport.
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R.Buckthought
Auckland
8.7 /10 Very good
Reviewed: Tuesday, January 6, 2026
We arrived to find the car we had booked wasn’t available They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers. We ended up taking the people mover as we had two small girls with us The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all
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lvca
Auckland
7.7 /10 Good
Reviewed: Tuesday, January 6, 2026
The chek-in was a total disaster, about an hour with nobody in front of us. They said the problem was all on Easy Rental that messed up everything.
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T.Storer
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, January 6, 2026
The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.
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Anonymous
Auckland
7.3 /10 Good
Reviewed: Tuesday, January 6, 2026
When traveling through NZ, was NEVER told that needed to change cars at the ferry, between the north and south island. Had to change all my ferry bookings at the last minute. Absolute nightmare of an experience and neither Europcar nor Easyrentcars.com wanted to take the blame for the lack of notice. VERY unimpressed with both. Would have rented from other companies if rentals hadn't been sold out.
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WOJTEK
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Smooth and easy
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Anonymous
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
worked good !
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P.Fielding
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
Some confusion as to where to pick up the car from, Domestic or International. Took a long time to get processed. Instructions to go to car pick up point were confusing but finally worked it out.
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C.STEIRN
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
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Timothy Ross
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere
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S.Rattakham
Auckland
7.3 /10 Good
Reviewed: Tuesday, January 6, 2026
We have not got the car we booked for. I was told that the car we booked is not available due to Christmas holiday. And they offered me to take Suzuki swift instead at the same cost. We explained to them of many luggage problem. They told me to rent another Suzuki swift and pay additional cost. Firstly we wanted to take this offer but another driver forgot to bring original driving license. So we have only one driver. This driving two cars offer is not possible. We checked with other car rental companies but they have no car available as well We were upset and looking for other option such as flying from Auckland to Wellington directly on that day and cancelled all other booking we made such as hotels and touring programs which we booked and paid. After spending more than an hour to find solution at nearby car rental booth there was another customer who heard of our situation, he kindly told us that he was offered Susuki swift option as well which he took it but he returned to change the bigger car after he went to the garage and he found that there were some big cars in parking garage. So we have a hope, we returned to the booth and asked the front officers in begging manner to check the available car, luckily they offered us the Mitsubishi Triton with cab and fiber back covered trunk. This car is suitable to carry three people and all luggages. We took this offer which charged at the same price we original booked. We delayed three hours in car rental situation so we have to skipped some program to catch up the rest. It was shock and upset situation for us which are foreigner tourist. we would like you to find the proper solving problem in future Regards,, Sannpat Rattakham
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Burke Jacob
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
They provided a new model Mitsubishi SUV with good performance. The pickup process at the airport was convenient and efficient.
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Bernard Sara(h)
Auckland
6 /10 Average
Reviewed: Tuesday, January 6, 2026
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Lillian Scripps
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Easy pickup, brand new car provided, excellent service.
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Fabian Victor
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
QEEQ is very responsible and great
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Ives Cooper
Auckland
6 /10 Average
Reviewed: Tuesday, January 6, 2026
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Valentina Bethune
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Very good, convenient, fast, good attitude, recommended
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Myron Hewlett
Auckland
2 /10 Poor
Reviewed: Tuesday, January 6, 2026
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Maxwell Daniell
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Great experience. The car was clean and almost new. Very comfortable!
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Jenny Carrie
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
Everything was great. Picking up and dropping off the car was convenient with no inspections, showing full trust. I wanted to give 5 stars, but during pickup, they convinced me to buy what seemed like battery insurance. My English isn't good, so I didn't understand and paid an extra 100 NZD even though I had already bought full insurance!
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Abel Pulitzer
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
There was almost no one when I arrived, so I didn't have to queue. It appeared to be a South Asian lady who arranged my order. She was friendly and enthusiastic, and provided detailed instructions on the return location and process in Wellington.
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Betsy Butler
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Excellent service, no queues.
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Mirabelle Ingersoll
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Great service attitude. Although I don't understand English well, they patiently used a mobile translator to communicate.
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Michelle
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.
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Maud Lynd
Auckland
2 /10 Poor
Reviewed: Tuesday, January 6, 2026
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Bernard Sara(h)
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
The service attitude was great and the explanation was very clear.
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Archibald Samuel
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Very professional
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Truda Jones
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Very good
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Bblythe Brooke
Auckland
2 /10 Poor
Reviewed: Tuesday, January 6, 2026
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Phyllis Morgan
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.
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Milo Ruth
Auckland
2 /10 Poor
Reviewed: Tuesday, January 6, 2026
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Zenobia Oscar
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Pretty good
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Calvin Joan
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
The car was very new
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Hilary Rusk
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
Satisfied
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Phil Adela
Auckland
6 /10 Average
Reviewed: Tuesday, January 6, 2026
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Patty
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Awesome!!
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Mike Miler
Auckland
2 /10 Poor
Reviewed: Tuesday, January 6, 2026
NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!
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Freda Mackintosh
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
It's okay.
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Donahue Rudolph
Auckland
2 /10 Poor
Reviewed: Tuesday, January 6, 2026
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Blair Ramsden
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Pretty good, but had to wait a while for the car to arrive.
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Bennett Mill
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Not bad, but they changed the car.
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George Anthony
Auckland
8 /10 Very good
Reviewed: Tuesday, January 6, 2026
Overall, it was decent. The rental process for foreign companies is complicated and requires patience for queuing and waiting.
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Hilary Addison
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
Very satisfied
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Irene London
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
I had previously rented directly from this company. While they do promote additional services, I personally had no issues with my experience. It was pretty good.
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Griselda Eddie
Auckland
10 /10 Excellent
Reviewed: Tuesday, January 6, 2026
If there are multiple drivers, an extra $8 per person per day is required. Also, parking needs to be prepaid; otherwise, fines can be significant. The vehicle was spacious and relatively new. We traveled from the North Island to the South Island for 11 days and used just over two tanks of fuel. CarPlay was very convenient, and there was no need for an additional phone holder. QEEQ and Europcar coordinated seamlessly, and pickup was quick. The only downside is that claims require upfront payment and reimbursement later, though luckily, there were no costs incurred this time.
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