Car pick up totally not my booked type, no similar car type provided
Tom Kwok
New Zealand
Reviewed: Wed, Jan 1, 2020
About Europcar:7.3/10
I have even spent more money to book my desire medium SUV car with brand Chevrolet Equinox. However, I could only be offered a Holden Commodore (not a SUV at all) when I picked up my car. The staff explained to me that the car was broken in accident. Anyway, I known accident is unavoidable, but I wonder why don't the staff arrange similar car for me? Its totally not a sport car type that I wanted. And no any notification to me, and I have no better choice other than that. So disappointed to my trip in these few day. Hopefullly it has not affected my trip, but feel something lose.
But the staff services are good overall!
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Car pick up totally not my booked type, no similar car type provided
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