PIERRE ELLIOTT TRUDEAU INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Courteous, friendly, informative and hepful staff/service.

All good.

Very satisfied

Société très sérieuse, pro et réactive. Je recommande fortement! Nous avons eu un problème de vandalisme durant une nuit et le lendemain matin la société a procédé au remplacement du véhicule immédiatement et nous à même sur-classé.

The shuttle service at arrival didn´t work as advertised. It took us almost 1 hour to get on the shuttle

As always Hertz do not make it clear that the additional driver fee has taxes on top

Good, very quick

Pick up counter staff good. Car had only just come in not cleaned

The vehocle as described was not available. It was suggested to me that a little Kia would be replacing it. I would not have been able to fit in that vehicle and therefore had to upgrade to a Ford Taurus. Service was awesome and agent/desk persons were the most helpful. However, the city insane road work made it laborious to find our way back to the drop off location.

Everything was really good. The only issue I had was with the onboard GPS who seemed out of sinc. ie: telling us to turn , when already half way in the turn.

Terrível a devoluçao, o local de entrega era pra ficar aberto ate as 22h mas fecha as 20h, não existe nenhum lugar nem ninguem que saiba informar corretamente onde devolve o carro. Quase perdemos o voo pois nos telefones, no aeroporto, em todos os lugares que tentamos a informaçao de devolucao ninguem sabia.

Overall okay.

The service was quite good, just the waiting time was long.

Location was advertized as in terminal location. However, after walking everywhere inside the terminal, found out I had to take a shuttle to an off airport location. I dont mind taking a shuttle, but pls do t say it is in terminal when its not!

The order included a tire management fee, but there were no snow tires unless returning the car outside Montreal. We had to upgrade to an SUV because it was snowing.

Pick up location requires shuttle to get to, very inconvenient and difficult to find, especially after travelling long haul with young children and many bags. Extra time required when returning vechicle, difficult to get to especially with construction and traffic on highways. Very easy to underestimate time required to get to location, drop off car, await shuttle, transport to airport, and make check in. Rental location should be at airport site. Although rental was fine, I will avoid renting again from this location due to the excessive time and difficulty accessing, especially if flight lands late in the evening.

Discount should really improve on the pick-up process! We waited over 30 minutes to be picked up at Montreal airport (they promise the shuttle is every 20 minutes) worrying nobody would come because the number you call is only an automated message. The car wasn't ready and wasn't cleaned properly although we were about an hour late to pick it up due to airport and pick up shuttle delay. We were luckier on drop-off though!

très professionnel

exelent

Simple procedures, enthusiastic service.

Short waiting time, simple procedures. Just present your order, translation, license, and credit card to complete the process.

Car had very cheap quality worn winter tires. I had snow fall 3 days in a row. Couldnt move the car. I call Discount to report this and asked to be refunded. Still no news from them. I had to abandon the car at the parking lot of my company and borrow colleagues cars to move around instead. All other cars around could move except this one. The car was towed back to discount as it couldnt move on snow conditions. Very bad experience.

They did not have enough cars, so after travelling for 21 hours I had to wait 40 minutes for cars to arrive at the pick up. Completely defeats the purpose of having a booking. The car was dirty and smelled like mold.