There was no one at the airport counter on the day of rental. Thanks to the kind help of the Japanese staff from the neighboring brand, I was able to take the bus to the rental company.
Overall it was okay. They picked us up at the JR station and dropped us off at the airport, but the car's power was really weak. They said this is standard for driving, and Japanese toll roads and highways are quite expensive, so we didn't travel very far.
Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.
About QEEQ:8.0/10
Simple process to book. Unclear with 4WD query if car has it or not. Easyrentcars.com could not answer the question and I had to clarify with the actual rental company itself. It would be beneficial to show 4WD option for locations with winter conditions.
Car Rental Hokkaido were excellent - very professional and thorough. Also friendly, warm and welcoming. I’d use them again.
About QEEQ:10.0/10
It’s the second time I’ve used EasyRentCars and their’s has becomes e my go to app. I had a big issue with my international driving license last time and they were great. This time they were faultless.
Staff very helpful and give excellent service both during picking up and drop off time
About QEEQ:9.0/10
Excellent service as well my booking was cancelled for some reason I call the customer helpline inform problem, they sort out the problem less then an hour.. overall very satisfactory..
Although there were some language barriers, we were able to understand each other. The staff was very friendly and even gave me a ride to the JR station after I returned the car.
Staff were very helpful! I can contact the staff directly by using line or WeChat, and they answered my questions immediately.
It is very convenient. Staff can speak putonghua and English which avoid the language problem!
Car and staff were good and friendly. Good thing i booked and got a 4wd prius as i believe that is super helpful to drive in snow (without ice chain on wheels). Car infotaiment wasnt friendly. Ended up without music most of the time and only occasional radio every now amd then in the city
About QEEQ:8.0/10
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