FT LAUDERDALE AIRPORT CAR RENTAL REVIEWS

Like: The agent at the counter was awesome
Dislike: The car had a faint smell of smoke

SCAMMERS

Like: Good car, which match I had reserved.
Dislike: All was good.

Like: I got the vehicle class I wanted, car was clean and performed great! Friendly staff
Dislike: Didnt factor in the toll transponder charge, or some other insurance free I had to pay

The car was good -- it had some dings but we didn't mind. It had about 35,000 miles on it. The inside was very clean and it drove great. The only thing that slowed us down is the actual airport's set up. There's no way except for at one terminal to just walk out to the rentals, and we had to wait a long time for an airport bus to bring us out to the car rentals area. Then, it's a second shuttle that EasyRentCars supplies out to their off-site location (they were on the ball, and it didn't take long to get there -- again, it took forever to get onto the airport shuttle). Once at their location, the staff were friendly and got us in our car and going quickly.

Like: The shuttle came quickly and was a short trip to the pickup. I was up sold on the insurance although I had already purchased the full package, but they reduced my deposit from $2K to $500 for the economy car. Toll costs were explained well. Return was super easy and I was happy to see NO incidentals on my CC and deposit refunded in full when I got home!
Dislike: I thought the insurance up sell was confusing bc I had already purchased a full package.

Like: all

Like: Everything
Dislike: Nothing

Like: The car, the staff and everything else
Dislike: Ther is nothing bad to say.

Very considerate when I at first went to wrong airport (Miami instead of Ft Lauderdale)

Check-in was very quick, the lady was very helpful.

Like: Thrifty FLL upgraded my car to a larger, new Chevy Impala, which was all-power and very nice to drive! It even had Siriius satellite radio installed. I liked it so much I extended my reservation.

JC never answered our calls to be picked up. After 2 hrs. of trying, we rented from another company.

1) The online booking was fine. But when at the EZ/Easy/Advantage DESK to pick up the PREPAID car, they said I owed a further $27... could NOT say for what. I showed them my "fully paid, pay nothing at pickup" printed receipt from the online booking, but the desk clerk just kept exclaiming "it's on the screen!" and "that's another company (who books online), not Advantage, so that's their problem!". I paid the darn $27 to get the car, PLUS ANOTHER $200 "DEPOSIT" which I did not read about ANYWHERE when I was booking. Stressful pick up. But the good news is the car was fine, and the $227 charge has now disappeared off my credit card after returning the car. So the desk clerk really has no idea and could not explain any of that, which would have been much more helpful. 2) I had to electronically sign on their system that I accept their insurance, but I was DECLINING, as I have my own insurance (and for my own insurance to kick in, I MUST "decline" the rental insurance). The clerk kept saying "it's included!" Confusing, as the online booking did not include insurance and I was not being charged for it. If insurance is free/included, by all means say so all over the place!

Like: Price, clean, easy, great car- returning staff was great
Dislike: Initial pick up- guy was not friendly

car windows were not cleaned.smeared

Like: My 3 very good on the car very nice and economic.

They put us an extra insurance without telling us the amount and this makes the whole thing almost the double price

EasiRent might be the most misleading name of all time. Not only was the vehicle not what I wanted, it was so dirty and so smelly. I was forced to “upgrade” $87 just so I could get a clean car. Once I finally got the car, it was completely out of gas. Had to go straight to the gas station. I mean, really? They also give you a hard time about insurance. If you have your own, they don’t believe you. They make you pull up your car insurance info to prove it. Does any of this sound “Easi”? 0/10 never using again. Which is a shame because I rent 50-60 cars per year with work.

You need to ask someone to call the rent a car for them to pick you up. They tell you to use the courtesy phone; but the phone doesn't work.