I was a bit nervous renting a car in the US + incidental $$$
K.Rita
United States
Reviewed: Thu, Sep 6, 2018
About RIGHT CARS:10.0/10
Like: The shuttle came quickly and was a short trip to the pickup. I was up sold on the insurance although I had already purchased the full package, but they reduced my deposit from $2K to $500 for the economy car. Toll costs were explained well. Return was super easy and I was happy to see NO incidentals on my CC and deposit refunded in full when I got home! Dislike: I thought the insurance up sell was confusing bc I had already purchased a full package.
“not a satisfied customer and will not rent from them again.”
About RIGHT CARS:6.0/10
The car rental was away from the airport. I purchased the additional insurance prior to renting the vehicle, but the service person insisted that it was not for full coverage and almost refused to rent until a purchased the additional insurance at the counter. We were unable to locate the gas door which was under the armrest on the door. We had to return the vehicle to the rental car return and go back to refill when showed how to open the gas door.
I was at the Right Car counter, and I signed the contract. And soon after the representative took it back and tore it saying he was cancelling the reservation. I was asked to show my insurance which I did and he claimed the liability was not enough. I have attached a copy of my insurance and as you can see it has 100/300/100 limit, so I was trying to find out where is my insurance lacking the coverage and asking for an explanation. At no point did I ever refuse their insurance. And in fact even agreed to purchase it. The representative just decided to cancel the reservation with no value reason and ask me to leave. I had prepaid the entire amount of reservation and was told I would get no refund. I see no fault of mine in this and the least I deserve is my money back. Not to mention this caused me a lot of inconvenience, wasted my time, and I had to end up looking for another car rental which costs me a lot money. I had never ever experienced such terrible car rental experience in my life before.
“Easyrentcars needs to stop doing business with Right Cars -- they are a bad company.”
About RIGHT CARS:4.3/10
It's a scam. The price seemed good, and they said they require proof of insurance. I brought the proof when I went to get the car, but at the counter they said I needed a half a million worth of coverage (I'm not even kidding) and that I would need to buy their insurance, which was much more than the car rate itself. Of course I turned it down, and will never go again.
It would’ve been helpful to know that the place was closed on sat! The day I’m supposed to return the car! Had no idea what to do with car, keys etc. and had to Uber to the airport!!
About QEEQ:9.0/10
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I was a bit nervous renting a car in the US + incidental $$$
Dislike: I thought the insurance up sell was confusing bc I had already purchased a full package.
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