“Great service but NOT equivalent car. Also cost too high for the car we were actually given.”
About Adati:10.0/10
HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.
The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.
“Slow pickup, the car was in good condition, return process was very efficient. Allocate extra time.”
About Choice rent a car:10.0/10
Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.
About QEEQ:9.0/10
Provide more details that there is no counter at the airport. It was not clear enough and had to call and ask.
Pick up was inflexible. My baggage was lost and I requested them to wait but they were not able to. In the end I came out 1 hour late as I needed time to settle the admin and they left. I had to go to the city to pick it up costing us a lot of inconvenience and money
The reserved vehicle model was a seven-seat Alphard, but upon pickup, it turned out to be an eight-seater. The rear seats were inconvenient to access, and the car was 10 years old, showing its age. It lacked Bluetooth, USB ports for connecting the phone to listen to music or use CarPlay, and everything was in Japanese. However, it could display Japanese television channels. The only redeeming factor was the good attitude of the customer service.
I expected that I might be late in return the car when I rented it because I was travelling with 2 kids.
As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours.
However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied.
No time for me to argue as I was rushing to the airport.
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