My booking was for a Mitsubishi Outlander (OR SIMILAR). The car we received was a Nissan X Trail which is a smaller vehicle in comparison.
Staff were friendly but because lacked additional staff for the busy weekend they were expecting for the football and ANZAC period.
Also understand they take a $500 deposit for if the vehicle is damaged but if this isn't cancelled or return of the car then another process needs to be taken.
The pick-up station was located conveniently within the Launceston Airport and the staff were very professional in helping me check out the car and in guiding me.
The value was amazing. The staff were fantastic and went above and beyond.
Willing to listen and help and knew what they were doing.
They offered upsell items but were not rude or pushy when declined. All the way through they were polite patient and respectful.
We were pleasantly surprised with the ease of renting with this company. We were given a relatively new car so had no problems while driving. The staff we dealt with were very pleasant and helpful.
About QEEQ:10.0/10
I have to admit I was a little worried before getting the car as I have never dealt with Easycar before but after this experience I'll definitely use them again
I requested a Japanese Toyota Kluger but was given a Korean Kia instead. The car is smaller and definitely not as good as the Toyota. Very disappointed!
Car was clean, though pick up took around 30 minutes or more. Process and documents of people in front of us were very slow. Our pick up once they were finished was about 10 minutes.
Car was fantastic even though it was not the one i chose originally. However, car's fuel efficiency is pretty sub-par as compared to the original one i chose
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