COPENHAGEN AIRPORT CAR RENTAL REVIEWS

Very good

The car was quite good.

Like: This was the best price I've ever paid for great service and a really nice car
Dislike: The cost of a second driver

Like: Everything about it- brand new car - great price - amazing service!!!
Dislike: Not one thing at all

The car was relatively new, and the service was quite good. Picking up and returning the car was convenient and quick.

I am very dissatisfied with this car rental! When returning the car in Stockholm, I clearly filled up the tank, but two months after returning home, they deducted money from my bank card claiming there was no fuel! Communicated with the rental company but got no resolution! Terrible!

Good attitude, quick pick-up and drop-off.

I had already paid the full amount in China and applied for the necessary permits for other countries included in my order. However, at the car rental office in Copenhagen airport, a tall male staff member tried to deceive me, saying that their policy required road assistance insurance for driving in other countries. I told him I already had full coverage, and my platinum credit card provided global free roadside assistance. I even pointed out the clause in the rental car contract regarding the refusal to buy additional insurance. He lied, saying it was a company policy difference, and pressured me greatly by refusing to give me the car. Despite a long queue behind me and me being a mother with two children, tired and just about to start a wonderful trip, he greedily and deceitfully tried to force me to buy insurance. With extensive overseas driving experience, I firmly refused, but it wasn't until I was about to call the rental company that he pretended to give me the car, warning that next time, it wouldn't work. Remember, any additional insurance is optional. I will definitely file a complaint to the European headquarters. Fellow Chinese drivers, be firm in refusing unwanted insurance offers and seek help immediately if necessary.

Extremely poor company. Upon arrival, we only needed to pay around 1330, but they charged us over 3300. We immediately raised this issue with the staff, who told us that it was just a prepayment and wouldn't be deducted, so there was no need to worry. However, after we returned home, the amount had been deducted. We contacted Zuzuche, and they actively followed up on the issue, but the company forged our signatures on a bunch of insurance documents we never saw. It's outrageous to this extent! And while this issue was being resolved, another amount of over 1000 was deducted. Even after contacting them, we were still told it was a pre-authorization, and this amount is still not settled. We've rented cars abroad many times and never encountered something like this, especially in a country like Denmark. Truly, there are scoundrels everywhere! I will never rent from this company again.

There was an elderly woman with white hair who had a very bad attitude. The credit card was fine, but the POS machine had issues and couldn't process the payment. I couldn't rent the car and didn't get my money back.

Great experience. The pick-up and drop-off were quick, the prices were fair, and the service was excellent.

Average

They said I was under 26 years old, so the rental fee was much higher than expected. QEEQ provided no warning about this, very dissatisfied.

Everything was great

The service at the store was excellent.

The service attitude was very good. I couldn't find the parking spot, and they sent a staff member to guide me. I rented a Golf automatic, but they upgraded it to an Audi A5 Coupe for free. The car was very new and smooth to drive.

Compared to my previous experience with Hertz, they push too many add-ons. Even though I clearly declined additional insurance during the rental process, it was still added, resulting in unnecessary charges.

The rental location is 2 kilometers from the airport arrival hall, and the price is ridiculously high. This rental had very poor value for money. Over 600 per day for a compact 7-seater, and it's manual transmission. Ridiculous.

The store was easy to find, but it took a whole hour to finally give me the car! I saw the bad reviews and didn't want to use them, but went ahead because it was cheaper. I deeply regret it. All my time was wasted on this! I asked every 10 minutes, and the only answer I got was to keep waiting. When it had been delayed for 40 minutes, I asked if there was any compensation for the delay. Guess what they said? Oh, it hasn't been delayed for that long... Unbelievable! If there were negative ratings, I would give negative 5 stars.

Great service