BOLOGNA AIRPORT CAR RENTAL REVIEWS

I ordered an estate car and they only had hatchbacks available, so it was a real struggle to carry our luggage safely and comfortably.

clean and new vehicle

speed efficense and insurance works very well

Small company, relatively efficient

Customer service was poor, no one explained why it was taking do long.

Big shock at the final price. Double what I had been quoted. Staff not that helpful at Bologna.

The member of staff I dealt with was rude and pushy. She tried to sell me an additional insurance when I had already purchased a similar one through the Easyrentcars website. She implied that the insurance I had purchased was unlikely to pay out, in case of an accident. Only at the end she explained that what she was offering was optional. Moreover nobody came out to check the car with me and I was left to find the car by myself. They were instead very thorough in checking the car on my return. I won't use this car rental company again

The booking process was really easy, really good service

No issues, smooth car pickup process

No issues

The car had not been properly washed/cleaned after the last hire. No other cars were available.

The car had not been properly washed/cleaned after the last hire. No other cars were available.

Not a good experience over one hour to get served when I was 3 meters from the counter with 8 people in front of me, now Im being accused of causing damage to the car ( a scratch to the bumper ) which I did not as the car never left the hotel car park

Please improve the initial process for collecting car

What a TERRIBLE experience. I waited with dozens of other people for 90 minutes!!! Totally unacceptable. And the manager was clearly uninterested in the situation. We didn’t get the car we rented but I just couldn’t wait any longer. I will not rent from Budget again.

Took far too long to collect vehicle, ridiculous

Pre-booked the car with all the required information and joined the priority queue at the Sicily by Car rental desk. There were 2 agents dealing with rentals but it still took over 1.5 hours to get to the desk ! When I got to the desk they had run out of car keys; 1 agent went to source more keys and the other agent went for a break. Following a further 15 to 20 minute delay I started the paperwork. eventually after nearly 1.75 hours we were given our keys; nearly as long as our two hour flight from the UK !!! As a family who had pre-booked this wasn't a great experience. Additionally I had pre-booked two child seats which the agent appeared to know nothing about, a call was made an I was told there would be two seats in the vehicle. On arrival at the vehicle pick up there were no car seats in our vehicle, another 20 minute delay !!! come on Sicily by Car get your act together.

we got and old 500l Fiat (more than 60.000km and a lot of small damages very poor engine ), not the expected wagon we reserved

I was very pleased with the service. The provider did not have available booked car at the time of my arrival, but since they guaranteed the class, I ended up with the best car in the class, better than my original booking :) Lucky me, Oh and the car was almost brand new, spotless.

Excellent price tracker platform. We ended up paying 15% less then originally charged :)

Booked a 7 seater because we are a big family 2 adults 4 children. On arrival I was informed that a 7 seater was not available. Largest vehicle they had was an estate. They advised booking another vehicle however only one adult can drive. Fortunately we were with friends so we were able to do some shuffling about. On returning the vehicle I enquired if there are 7 seater vehicles available and was informed no.

car was dirty, customer service staff was rude both at pick up and drop off. they spoke badly with us. the car was in poor mechanical condition

very long queue at the pick up

I did not find any information is the highway fees included or not. If not, please write that by description.

The interior carpets and body trim were dirty where people had been getting in and out

Brilliant