All things were good. No hassles or sales pressure at pickup, no problems at drop-off

On the third day of renting the car, it broke down in Siena and was towed away. Without any local office, I couldn't get a replacement or return the car there. After returning the car in Florence, the usual return procedures were not followed, and I was told to wait for the towing or repair bill. Upon returning home, the remaining rental fee was deducted without prior notice and has not been refunded for several months.

I was charged by Alamo for roadside assistance service still, after I clearly stated I did not want the service. Only two days later I noticed extra charge on my credit card. So far I filed request for refund but have not heard back yet

Our initial booking was canceled without giving the reason. It would be good to have the reason why, when receiving cancelation email, instead of just sorry we had to cancel your reservation

Very easy to rent a car from them , staff very polite and profesional

Very easy to use

In Catania, Alamo hires are provided by a local agent Locauto who up have upgraded to digital systems which made the whole experience smooth and efficient

Simple to book on the app.

Rather than wait another 30 minutes for my car to be ready, I paid €30 for an upgrade. The car was new, but when I stopped in the Alps to fit the snow chains I ordered, there were none in the car. This made the rest of the trip quite worrying.