LEIPZIG AIRPORT CAR RENTAL REVIEWS

I clearly chose an automatic SUV (Tiguan) because we had 5 people and were going to the mountains. However, when picking up the car, I was told only a manual Hyundai SUV and an automatic Skoda wagon were available, so I was forced to choose the wagon. The difference in models was quite disappointing.

The business hours start from 10 AM in the morning and go till the afternoon. The staff is very nice.

Unprofessional service

Completly incompetent staff had no idea about anything. Said i had to pay 853€ although that amount included the CDW fee and would have been only blocked. Restarted the system and called her collegue twice cause she thought there was a mistake. Was overstressed by the three costumers she had to handle. Wrote down the wrong parking slot so i lost another 5 min. searching for the car. At drop off they told me on weekends not the Europcar staff is on duty but some third party company. In the end Keddy (Europcar) charged the airport fee, although the voucher says "Taxes and surcharges included" and at the same airport and also booked through easyrentcars AVIS did not charge anything. The car was ok, but nothing more. Highly not recommend.

Although the overall car configuration is good with heated seats, steering wheel, CarPlay, and rearview camera, the mechanical dashboard feels a bit outdated... And the dashboard showed a maintenance required sign as soon as I picked up the car. This lack of maintenance resulted in poor vehicle condition, low-speed shaking, jerky power output, and slow engine response.

Pretty good, very enthusiastic, and didn't try to sell any additional insurance.