I've always rented from HERTZ, and generally, there are no issues. I've encountered both enthusiastic and average staff, and I've never had to wait in line.

Satisfied

The car was new, with only 6000 kilometers on it. It still had that new car smell. European cars might be different from cars back home; you need to press the accelerator harder, otherwise, the flow is very severe. Everything else was good, and returning the car was also very easy.

Satisfied

Like: The prices are rather competitive (typically lower than in some other broker agencies), the service is excellent, the staff are always available through the live chat service, the free cancellation is a very useful option, the price includes exactly what is specified, and we did not pay any additional costs at the desk of the rental agency.
Dislike: In the rental agreement, it was specified that “cross border is free of charge”. It happened that due to the miss-communication between the rental and broker agency this cross border was not free of charge. However, the EasyRentCars accepted to reimburse the cost, and it turned out to also be a positive experience. We are thankful to EasyRentCars.