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Keddy staff on weekends at airport incompetent

Reviewed: Mon, Aug 19, 2019
About Keddy by Europcar: 6.0 /10
Completly incompetent staff had no idea about anything. Said i had to pay 853€ although that amount included the CDW fee and would have been only blocked. Restarted the system and called her collegue twice cause she thought there was a mistake. Was overstressed by the three costumers she had to handle. Wrote down the wrong parking slot so i lost another 5 min. searching for the car. At drop off they told me on weekends not the Europcar staff is on duty but some third party company. In the end Keddy (Europcar) charged the airport fee, although the voucher says "Taxes and surcharges included" and at the same airport and also booked through easyrentcars AVIS did not charge anything. The car was ok, but nothing more. Highly not recommend.
Economy | Volkswagen Polo 2 Doors or similar

Relevant Reviews on Keddy by Europcar in Germany

Anonymous

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Reviewed: Mon, May 11, 2026
About Keddy by Europcar: 8.0 /10
Returned the car with a full tank but still got charged for fuel. Had to follow up afterwards to get the refund sorted out.
About QEEQ: 8.0 /10

Darlene Leopold

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Reviewed: Tue, Aug 13, 2024
About Keddy by Europcar: 10.0 /10
Overall, I am very satisfied.
About QEEQ: 10.0 /10

Louis Barney

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Reviewed: Tue, May 21, 2019
About Keddy by Europcar: 10.0 /10
Very flexible and efficient

Stacey

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Reviewed: Fri, Aug 24, 2018
About Keddy by Europcar: 8.0 /10
Had to queue for 10 minutes.

F.Mallok

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Economy | Volkswagen Polo 2 Doors or similar
Reviewed: Tue, Jun 25, 2019
“Ford Fiesta 1.0 74kw: Perfect economy car for two”
About Keddy by Europcar: 8.7 /10
Reserved ECMR -> Ford Fiesta 1.0 74kw Very smooth and silent ride for such a small car. The engine has more than enough power and is very economical (4.9l/100km @440km mostly on Autobahn and country roads). Navaigation system was standard and easy to handle with its big touch screen. Cons: no cruise control, very poor space for 4 people
About QEEQ: 8.0 /10

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