Only issue was Apex systems were down which made it take a bit longer on pickup other than that was hassle free, shuttle bus to and from airport is regular and quick
Basic car very inexpensive and it performed well over the 15 days and 2k km covered.
Car had a lot of bumps and scatches however for a basic run around it provided true value for money and surprisingly able to take two large cases in the boot.
The Counter staff did their job but weren't that friendly. Due to technical problems I wasn't able to receive a copy of the contract upon leaving the shop/ yard (= their printer was not working) and I was told it would be emailed to me ... and I subsequently found out it was emailed to someone completely different ... so perhaps now that 'wrong' person has got some of my personal information (= not happy about that). And the Staff didn't walk around the vehicle with me before I left ... and so IF there were problems (e.g. marks, scratches, damage) then there could well have been delays and issues upon returning the vehicle and leaving promptly/ efficiently. (Fortunately there were no disputes before leaving the shop/ yard.)
It was a little bit confusing what to do when returning the car at the airport. There were nobody to ask or there was no information where to leave the car and what to do next. But at the end - all good :).
The drivers side headlamp failed during the hire. Only solution Apex could offer was for me to arrange and pay for a replacement then be reimbursed. Not satisfactory. So had to avoid driving in the dark for 4 days until return.
Car was perfect for what we needed and apex was amazing at making it quick and easy. No hidden costs at all and great customer service. I dropped the car off late and they didn’t mind at all and was no extra fee.
The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.
About QEEQ:10.0/10
Have your app, very easy. Like the fact that there isn't an extra charge for 2nd driver. Don't know who is responsible for helping the renter find the shuttle at the airport . . . Ace or Easy??
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