WELLINGTON AIRPORT CAR RENTAL REVIEWS

Easy and cost effective....

Easily booked and clearly state everything in advance.

Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.

Overall, I was satisfied, but the ending wasn’t perfect due to a one-sided issue.

From a Toyota to a Hyundai was an 'upgrade' …..? No free GPS

I needed a rear-facing car seat for my infant daughter. I almost ended up with a front-facing seat.

Their cars are not new and they all seemed to have some damage. I witnessed many customers equally perplexed by the amount of damage if their assigned car. Their fleet did not look very new. Even though I had a guaranteed car make and model, they were unable to provide me with what I expected. They had one model but it was the "personal vehicle" for one of the employees and it was not clean/ready for a customer to drive and was probably an early 2010s model.

Car was good quality and maintained and economical.

Easy and simple access

Very good value. Problem with windscreen damage was quickly and honestly resolved.

Quick response to change of vehicle and rental company.

They still recom. To get additional insurance at the counter.

Your recom. To get international driving license , which was not needed and we spend $80.00 to get it and there was no use of it.

Great car, good service.

Smooth as always

Very quick service. Easy pick up and drop off.

All went really smoothly as always.

Hapoy returning customer.

Perfect

It was a little bit confusing what to do when returning the car at the airport. There were nobody to ask or there was no information where to leave the car and what to do next. But at the end - all good :).

The drivers side headlamp failed during the hire. Only solution Apex could offer was for me to arrange and pay for a replacement then be reimbursed. Not satisfactory. So had to avoid driving in the dark for 4 days until return.

drove in a vehicle have booked for. a bit wait for both pick up (Wellington airport) & drop off (Auckland airport), not that smooth. counter staff at pick up didn't introduce his products, had to offered myself. they should get more stuff on both ends to reduce the queues faster.

The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.

Have your app, very easy. Like the fact that there isn't an extra charge for 2nd driver. Don't know who is responsible for helping the renter find the shuttle at the airport . . . Ace or Easy??

Prompt service. Up sell of insurance is annoying yet not totally surprising. A certain amount of "would you like fries with that".

Didn't see Price Protector in action. Slightly disappointing.

we got a little upgrade, I think as a Toyota Corolla vs Nissan Tiida, a bit better. The service was good but a bit long on pick up and excellent and fast on drop off. In both cases, very friendly.

Car was fine, met all our needs.

Driving down the motorway I noticed the bonnet wasn’t put down properly and was flapping in the wind