CAR RENTAL REVIEWS ON MODE AT WELLINGTON AIRPORT, WLG

The car was old - had done over 160,000 kms - and not in good condition.

Overall, I was satisfied, but the ending wasn’t perfect due to a one-sided issue.

Car was fine. Location was fine. Staff were polite enough but almost too relaxed. No sense of urgency. I just wanted to hurry them up a bit.

Easy to use and so cheap

We were unaware that MODE was not located at the airport, so we ended up getting a taxi which cost $20 to the location. We hadn’t realised that they were waiting for communication from us so they could come pick us up. I’m not sure if this communication issue was a mode or EasyRentCars issue. Would have been good to know they offer airport pick up before hand. The car was in quite worn shape but for the price it wasn’t bad. One hub cap came off the wheel because they were all held on with zip ties. We also found the car struggled up hills. We didn’t expect much because the price was so cheap though. The lady that dealt with us when we arrived was excellent though, she was really helpful and kind, so that was the best part of the experience.

Everything was fine, except for the fact we didn’t know we could be picked up from the airport by MODE.

Car was in great condition. Nice to drive, 360 deg visibility, seats were comfortable, air conditioning was excellent, cruise control was easy to use. Brakes might need some attention though, they were a bit juddery.

Little bit of confusion trying to change the booking, but it got sorted in the end once I reached the right person. Other than that, the process worked a treat :)

Came down for a funeral and I mucked up the pick-up time. Staff were helpful and sorted it out for me over the phone. Communication was clear and the whole process from booking to dropping the car back off again was super easy. It made my trip down stress free in that regards.

Very easy to use, booking was quick and clear.

The lady on pickup was unhelpful, and looked like she didn’t want to be there. The man on drop off was super lovely. But we wouldn’t use them ever again.

Didn’t tell me there would be a $3000 bond until AFTER the booking was made. So I couldn’t cancel and get money to rebook somewhere else in short notice. Price of car hire with insurance ended up being twice as much as expected, and we were left with no other option but to continue with the booking upon arrival.

The staff members were really helpful and didn't try to sell me unnecessary products.