KRAKOW AIRPORT CAR RENTAL REVIEWS

The counter staff refused to give me access to the car without paying for their own insurance (they claimed that my Visa gold was not a valid credit card). The terms of that extra insurance were never given to me and I had to insist to get a receipt. I felt trapped.

Very good!

The car rental service was good and everything was explained clearly. However, there is an extra charge of 100 euros per country if you travel to other countries.

Satisfactory

The QEEQ website didn't list Katowice airport as a drop-off location, but thankfully the staff allowed us to return the car there when we picked it up, saving us a lot of trouble! However, I strongly advise against renting a car to travel from here to Warsaw in Poland; the road conditions are terrible. Also, the pick-up point stated that they operate until 9 PM, but we arrived a little after 9 PM and fortunately, someone was still there. Otherwise, we wouldn't have known what to do.

I will never rent a car from them again. They charged me 300 euro for a tiny faint mark on the fender that might have even been there before I took the car. It was a mark that would be easily removed with $5 cutting compound. I feel taken advantage of. I took pictures of it and if you were to see these pictures, you would not be able to locate it.

Everything about the rental was great. Would definitely use again

Easy booking process

The car was excellent and clean. The service was good when I picked up the car. The only problem I had was at the pick up I was supposed to bring a credit card with my name on it which I don't possess so my wife brought one but they would not accept it. I had to pay an extra £71.76 because I don't have a credit card, I thought this was a bit excessive, They also took a bond of £754 on my Debit card which they held onto for 10 days. It ended up not so cheap a rental

Phone contact to Agent. Individual pick-up from airport. Quick electronic process. Any "new" scratches and dents were added immediately to rent a protocol. Car was clean and very well quipped. After drop-off I got transport to airport. Deposit on credit card was released 7 days later.

Everything was excellent, except l had to pay additional tax for car washing of 10 euros. It is better to include this tax in the rental tax and not to be surprised at the time of picking up the car.

Up to now I had no any problems with Easyrentcars.

When I arrived, some customers were being told about a €500 fine for exiting the Polish Boarder. With significant TCs such as this, there should be clear signage clearly marked in the office. Also, not all customers will speak English or Polish so TCs should be made available in all languages. You should produce high-level documents for things people need to think about before they leave in all languages - clean the car, leave the same amount of petrol, don't go over the border, do not speed etc. these can be hosted on a website. I ordered a Golf but receive a Toyota. A golf is much better and I couldn't see any Golf's in the car park so I think this was a bit misleading

For the same price I’ve got bigger car, nearly new. Brilliant. No quee at desk neither on pick-up nor drop-off