As usual they try to sell us their insurance telling us VISA insurance do not work with them. Vehicule was with a lot of little hit. A little hit (white point in the windshield amid a lot wasn’t noted) was charged 400€. I rent more than 15 cars a year, and is it not correct to charge customers.
We were met at the Airport and taken by Mini Bus to the rental location. We were not expecting this . however the location was conveniently situated to the motorway and everything was explained clearly. Although booking the smallest car we were very pleased to receive a virtually brand new larger car .
About QEEQ:10.0/10
Very pleased with the booking arrangements and documentation received.
Poor customer service from Sonia, who wanted to finish her shift. The vehicle had many defects to be reported, which proved difficult in the dark and time consuming but we were helped by Emanuel, who was waiting for his lift home.
I have already cancelled my next reservation with you and gold car in February.
Everything was fine apart from the miscommunication about the pickup location. We were charged extra for collecting the vehicle at the terminal when it was specified in the hire that we were to pick the vehicle up at the terminal.
“Worst rental company. Overall review on easyrentcars does not reflect quality of rental company.”
About SURPRICE RENT A CAR:4.0/10
Worst rental car place. Terrible customer service. So many hidden fees that were not made aware when booking through easyrentcars. Hidden fees cost me just under 100 euros to pick up the car and more hidden fees when dropping it off. Never choose surprice rent a car, its cheap on easyrentcars but they will make their money off you one way or another.
Was very happy with vehicle condition as it was new car just 1400 km. At pick up counter was kind of mis guided about additional insurance stuff. It felt like they are trying to force sale additional insurance. Otherwise overall it was very good experience.
About QEEQ:10.0/10
Best price car hire though with first rental discount. Very for money. Definitely recommend.
I was charged €175 for a mark no more than 1mm x 2mm. It was a new car and I was told it had no damage. In dark would not have seen this mark. I have rented with Surprice before and cars were covered in scratches, bumps etc. Though new, the indicator was faulty, gear knob had not been fitted correctly. Never renting from them again
The car was old and in poor condition. The Full/Full agreement was not honoured even though i was able to produce the paperwork. On pick up the counter staff were abrupt and unhelpful. The car had several dings and dents that were not recorded which is not good. There was no Air conditioning in the car. On drop off they were such more helpful but it did take a long time
I was very happy with AutoRent except for the following:
The staff were trying to sell an electronic vehicle transponder service to me that was completely unnecessary and was a requirement of the Rental company. Not very honest.
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J.MARTINBUHET
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View more >Dislike: nothing much
p.kent
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View more >Dislike: Nothing.
John McNaughton
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View more >Dislike: Car hire area is not close to the airport terminal and not that well signposted.
W.Ulrich
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