MALAGA AIRPORT CAR RENTAL REVIEWS

Long long waiting times for car pickup. Selling all extras at pickup Must check car conditions as the paper is given as ‘new’ car but in reality many scratches on car...

Other hirers before us in the queue appeared to take too long we waited over an hour

The car rental company wint to great lengths to upgrade and to charge us extra for everything. We spent in excess of 2 hours waiting for the car and then another hour trying to find the pickup location. The cost of the rental was very cheap but the car rental company never expected to let us rent the auto at that price.

The only issue was that i was expecting on-airport pickup when in fact there was a mini bus to the depot which wasn’t advertised so I had no idea where to go. Having asked at many other hire companies, a taxi driver told me to wait in the bus area and a bus would possibly arrive. Everything else was first rate and I’ll still use Alamo

Most competitive rates for my needs and such an easy experience - Thanks, will use again and highly recommmend

We waited for a very long time firstly for the courtesy bus from the airport and then for the actual pickup. There was only one staff member on duty and there was a queue of people waiting. It was late at night and people were getting frustrated. The staff then tried to sell all customers additional unnecessary insurance which caused further delays when clients challenged this. The staff member became very shirty when challenged but I think this was his own frustration st having to cope on his own. We also did not get a full refund when we returned the car full of fuel. I am currently challenging this with them directly.

Beaucoup de temps d'attente à l'arrivée pour récupérer la voiture. Au retour, prise en charge fluide. Pas de vérification avant la prise en charge ni au retour.

Very easy. Query on car had long search to find rhodium booth. 2floors away. No one helpful about !! Would have been ideal If a notice in car detailing where booth was!! Wasted a lot Of time.

Car was totaly different from what I asked. The location of the car in the park was different from what they told me. Terrible.

No instruction provided on where to get the shuttle from at Malaga Airport in the booking confirmation. I had to phone Click Rent to find out where to go. Beware the low prices - Click Rent goes for the hard sell at the counter for extra insurance - roadside assistance isn’t even included. When you decline the additional cover the company looks for other ways to make money out of you. In my case damage was found on the vehicle after I returned it which may or may not have been there when I picked it up (it was in a place you wouldn’t necessarily have checked). I wonder how many people they have charged over €1000 to fix this same damage? Luckily I had my own insurance but definitely feel like I have been scammed by this company. Never again

Thanks for the vehicle upgrade, great to have sat nav on the car.

Absolute rogues. Paid for full insurance cover and then they add £200 worth of cover onto the bill. Avoid!

Car was dirty on the outside. It was prebooked so should have been cleaned!

lots of hassle on extra insurance also over charged on fuel even though returned car back with full tank. very dissapointed

Smal plastic cover on driver's door handle at the lock went missing during hire. At drop off I pointed this out and was told someone had tried to break in as he demonstrated that the door lock did not work. There didn't appear to be any damage and I only used the remote control to gain entry and for locking. Anyhow I was not in a position to argue and accepted the repair cost 444 euros. which is very steep. Thankfully I was able to claim the full cost through my excess car hire insurance I purchased separately before we travelled. Can't fault RecordGo as they did email the damage report to me to enable the insurance company to agree the claim.

Lady at customer service persistent at selling us insurance

Didn't get the car, the counter staff's service attitude was very poor.

Good team, good car, none of the usual ‘hidden extras’ nonsense you get from so many hire firms around Malaga airport. Well done NIZA - keep up the good work...

Staff member was helpful and spoke good English. Cat was a brand new Citroen. Good service

I paid for a big car because I have 3 tall children and they said we will upgrade your car then they gived us a car with any space in the back ...they are liar and thief...I want to be patially remburse...

Although I could not fault the car itself, I was extremely disappointed with the hidden costs, namely over-priced fuel and a whopping €1100 deposit, with a 30 day wait for a refund. Oh, and an attempt to upsell over-priced car insurance.