ALICANTE AIRPORT CAR RENTAL REVIEWS

Hiring the car was really easy. The only issue was a really long wait to do the paperwork before car. The counter staff were very helpful but there weren’t enough of them to cope with the numbers waiting to collect. They also spent too long on the hard sell of additional insurance, which did slow things considerably. We already had additional insurance but the staff member still tried to sell us more.

The purchase of the car rental was really easy, the confirmation was emailed promptly and the app was also useful.

All went very smoothly although very disappointed with the amount of time spent at collection desk, this was running at full capacity, just not enough employees to handle the volume of customers.

Although we bought extra insurance the desk for pick up still wanted us to buy additional cover.

Good

We couldn’t get the car we had paid for as gold car wouldn’t accept the insurance so we had to pay another £175 or they would charge our credit card £1400 which we would get returned to us within 30 days . This is totally unacceptable and for this reason we will not recommend your company and will not be using again

As above

An additional 'airport tax' charge had to be paid at the desk which I was not expecting and was told was mandatory. Would rather have been made fully aware of this beforehand so that I could have planned accordingly.

Surprise at how cheap the rental of a car for a week was soon changed to feeling ripped off! I would much rather have known about the 'airport tax' I was charged by Rhodium beforehand so that I could have done a fair comparison with other car rental companies.

As expected - have used them before and consistently good - worth remembering to check your car for any scratches etc before leaving the airport.

Gold car are the worst company I’ve used. Having been going to the same destination for 30 years, I’ve never experienced any one as rude as Lorenzo at Goldcar. Despite informing him I already have insurance, he called me a liar and insisted I paid extra (which I didn’t of course). Avoid this company like the plague, they are just after your money. A good 1.5 hours of our holiday was wasted speaking to this rude little man.

very helpful

They claimed that they did not have a record of our booking, which added considerable time to the process of picking up the vehicle. Their counter staff were however very helpful rectifying this after we showed all the documentation we had confirming the booking.

Record claimed not to have details of our booking. A problem of communication with you? We showed emails etc and eventually it was sorted, but this added considerable time to the process

Very misleading with fees and monies

Upgraded me without asking. Put my signature on the hire contract without me actually signing the contract Complete charletons. Back now 3 days and still waiting for my money to be refunded on my credit card

car exterior badly scratched and worried bearings may have gone but overall happy

did not realise part of europcar

Je pense que firefly sont arnaqueur Vous payez sur le site on vous affiche un prix 45 euros, arrivais devant le guichet on vous dit de payez 540 euros ,il est 2 heures du matin vous avez des enfants avec vous vous êtes obligé d'accepter Ce n'est pas normal

after telling the counter staff I had excess cover and wouldn't be taking the €154 cover they were aggressive, threatening and rude. saying if there was the smallest scratch I would be charged some ridiculous charge. I agreed to the breakdown cover but did ask why I needed breakdown cover and was told I just need it. I will never use them again!

Gold car are thieving scum bags there is nothing more to say about them, they are the most deceitful, crooked and rude people I have ever dealt with. I watched them rip off an elderly couple for insurance costs in excess of €250, they have charged me €30 for removing a water bottle from the car and cleaning up a few grains of sand. They failed to mark a scratch and dent on the vehicle that was huge, they were undoubtedly trying to scam me upon return. This took over 60 minutes to get someone to photograph and the staff were all rude, dismissive and intolerant. Disgraceful company they should not be allowed to operate in any country.

Good service ridiculous cost

I waited 1 hour and 45 minutes for my car at Alicante airport. It’s a chaotic mess I will never book with this company again and will go out of my way to share what was a terrible experience. By far the worst service I have received anywhere in the world!

Upgraded to a Fiesta for 9euros. The car had a lot of small damage hope I don’t get blamed. Asked for car to be checked over as we knew it was as we got it but they weren’t bothered

It was good

We did upgrade the original car we booked for an additional 25 Euros but the car was brand new - well pleased

Excellent from start to finish, fab staff, fab car, fab price, couldn’t ask for more.