The car rental experience with Auto Union in Dubai was extremely poor. The app stated that there would be a person holding a sign at the airport for pick-up, but upon arrival, there was no one in sight. When I called the rental company, my first call went unanswered. It wasn't until my second call that I was told someone would come to pick me up. The person who came to pick me up could not speak English clearly and asked me to contact him via WhatsApp. We finally met more than an hour later than the scheduled time. Additionally, besides the 2400 AED deposit, I was charged an extra 640 AED for the car rental, even though I had already prepaid through the app. The fuel tank only had two marks of fuel when I received the car, and I wasn't informed about refueling requirements until I persistently inquired via WhatsApp. Very unprofessional. When it was time to return the car, we had agreed on a time of 8 PM at the airport parking lot, but the person was almost an hour late and also had poor English communication skills. On March 27, I noticed during reimbursement that the rental company had charged an additional 26 AED to my credit card on March 24 without any notice. The charge was under the name Golden Key Rent a Car, which did not match the company name. Terrible experience!
Everything was good, but the final deduction of the deposit (including speeding fines and airport parking fees) was not notified in advance, leaving me confused and anxious. Ultimately, it was through QEEQ that I received a written breakdown of the charges.
The processing efficiency was low at night because there were very few staff available, and I had to wait a long time. Even though they replaced the car with an almost new JAC, it wasn't as good as Hyundai in terms of performance.
Accueil bien passé jusqu’au moment où ils ont essayé de me facturer des frais de prise en charge à l’aéroport de 65 dirhams ce que j’ai naturellement contesté car je n’ai pas entendu parler de ça lors de ma réservation et ils ont mis presque 20 minutes à le chercher pour me le montrer mais sans succès, ensuite ils se sont rendus compte qu’il n’y avait pas de disponible le peti suv que j’ai réservé mais sans rien me dire ils m’ont tout simplement indiqué voici la voiture que vous avez réservé en me montrant une berline et j’ai catégoriquement refusé et finalement j’ai eu une gamme supérieure. Je trouve qu’il y a eu une intention de tromperie.
We couldn't rent the car this time partly due to our own reasons. However, because of the flight delay, we arrived too late to pick up the car. When we realized we forgot some documents, the cancellation period had already passed, resulting in us paying for nothing. During the negotiation, they promised to try their best to help us rent a car, but in the end, there was no solution. Due to the flight delay, we neither got the car nor received a refund. Their reason was simple and direct, their attitude very proper, but they didn't resolve the issue. We will never use or recommend this car rental company again.
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