SAN JOSE AIRPORT CAR RENTAL REVIEWS

Self-service process, very quick and convenient

Like: The price was the best price I could find online. I was skeptical since I've never heard of this car rental website in the past. I rented from San Jose airport and it was fast, easy and friendly service (I chose Dollar). I was so impressed with the rate of the car I will go first to easyrentcars.com next time and nowhere else!
Dislike: The only hesitation I would have in the future is that I had to pay in full before the trip. My travel changes often, so I'd be hesitant to pay in advance if my trip wasn't 100% confirmed. Otherwise, It was wonderful!

Short wait time. The rental company staff provided specific introductions to the services but also did a lot of upselling, including vehicle upgrades, insurance, and toll packages.

The staff is quite patient, but the language communication is not very smooth.

Don't list Jeep Grand Cherokee if it's not actually available.

Excellent, highly recommended.

Overall good

Like: easy process
Dislike: nothing

A bit slow

Excellent. The car is in good condition.

Like: The car and the service
Dislike: that the insurance for the hybrid that I had pre-ordered was so high that I could not afford it. But I guess thats not your fault.

San Jose: The wait was nearly an hour and a half, with about 8-9 people in line. Each person took more than 15 minutes to be served, and only two employees were working. We didn't get a Ford, but a Jeep instead. The staff mentioned they mostly have Jeeps and very few Fords. The car had 30,000 miles on it. Other counters had no lines. Next time, I won't consider Budget.

Insurance was added without my knowledge.

Like: Had A great time Can 't wait til next year !!
Dislike: service was good !!

We got to the car rental office right after getting off the plane, it was extremely convenient. If you have a chance, I highly recommend this company.

Poor car rental experience. The counter staff kept pushing unnecessary refueling services, repeatedly asking about options, and the final amount included high service fees. Fortunately, after seeing the bill, the issues were immediately addressed and unnecessary services canceled.

Like: Staff was Happy kind and helpful

Pretty good, but the wait time was a bit long.

Price hikes at the site were ridiculous; on-the-spot selling items were over 100% more than when I booked. Got trapped, won't use this small rental company again.

I had to wait for over an hour. There were only about 7 or 8 people in line. It's not like there were too few staff members, they were just slow. This kind of service would be unacceptable back home... I won't use this company again.